Operations

1

The Senior Associate plays a crucial role in helping to maintain effective and efficient production services to support the Travelers Europe's strategic goals. This role helps to ensure we are able to support Underwriting community with comprehensive administrative support to facilitate the end-to-end underwriting lifecycle from pre-quote processing, delivering new business quotes, renewal terms, and endorsements across all lines of business. This role will be a subject matter expert (SME) for some of the underwriting operations capabilities – leading comprehensive training and development of the Associates and other key stakeholders.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a 1500 GBP/EUR new joiner referral bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?

1. Underwriting Lifecycle Support:

• Thoroughly review and monitoring in-scope submissions processing and clearance in line with agreed service levels.
• Manage work assignment and completion of tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial) and cancellations.
• Manage and support account documentation and document storage, including quotations, evidence of cover (policies), statements of values, engineering reports, actuarial pricing models, reinsurance contracts, policy endorsements, and cancellations.

2. Data, Records and Document Management:

• Ensure in-scope underwriting submissions are stored and indexed, within service levels.
• Complete accurate and timely policy data entry, as required.
• Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required.
• Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.

3. Regulatory Compliance, Governance and Controls Assurance:

• Help to support Europe Operations Management team in closing Corporate Audit corrective actions and other related internal controls assurance work.
• Monitor and support all regulatory compliance (e.g., treating customers fairly) as instructed and adhere with Travelers Enterprise values and policies.

4. Standard Operating Procedures and Training:

• Play a key role in creating, maintaining, reviewing, and providing sign-off for Europe Operations standard operating procedures – ensuring compliance with agreed standard formats / templates.
• Oversee training and on-boarding, once qualified, to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as required.
• Role-model and promote process standardisation and best practices across Europe Operations.
• Role model high standards of SLA compliance (both at individual and team levels), lead root cause analysis of SLA gaps and champion timely remediation.

5. Stakeholder Engagement and Change Management:

• Represent EU Operations, as required, in internal stakeholder meetings support effective communication.
• Offer value-add support to design and deliver of process, people, systems, data, and regulatory change.

6. Miscellaneous:

• Support recruitment process for the Europe Operations Management team, as required.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Strong written and verbal communication skills.
• Ability to develop effective working relationships across Travelers Europe.
• Customer-centric approach with a continuous improvement mindset and willingness to support change.
• Adept at working within fast-changing business environments and flexible to the changing business requirements.
• Highly motivated, capable of independent work and comfortable in a collaborative working environment.
• Detail-focused with a high degree of accuracy in work.
• IT literate with a solid proficiency with Microsoft Office suite.
• Experience of supporting staff recruitment, selection, onboarding, and development.
• Has started and is progressing well with their professional insurance qualifications.

What is a Must Have?

• Previous experience in the commercial insurance (business insurance / B2B) products and services.
• Demonstratable experience of using data analysis and data insights to monitor operational performance.
• Demonstrable experience of process documentation (include procedures and process mapping).
• Familiarity with market leading core underwriting and support applications, subject to past work experience.