Informatics Technical Service Specialist - Istanbul

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

This position works at Istanbul location in the Core Diagnostics Division that we’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You'll Do:

Main Purpose of Role

A technical expert focused on the end-to-end delivery of the AlinIQ Digital Health applications and at the center of delivering on Abbott's consumer healthcare strategy.  Core responsibilities of this role include complex IT implementation, testing, training, and escalation management.  Along with the technical aptitude, this role is client facing and individuals need to also possess excellent communication, critical thinking, and other soft skills to ensure high client satisfaction.

• Responsible for the end-to-end implementation, testing and training of the Abbott Digital applications with a focus on quality and customer satisfaction. Apply technical IT and networking knowledge to analyze user needs; gather customer requirement; design an integrated, scalable and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers. Must be able to multi-task and coordinate with a complex network of departments throughout all levels of an organization such as sales representatives; lab managers; project managers; IT personnel; HIS and LIS personnel; internal and external vendors and contractors; and senior level management as needed.
• Serves as an informatics applications expert for more junior members of the organization. Develops mastery of the Abbott processes and ability to lead by example across the Area delivery organization.
• Responsible for implementing and maintaining the effectiveness of the quality system. Adheres to and promotes the Abbott Code of Business Conduct.

Required Qualifications

• University degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.
• Min 1 year healthcare industry experience or 4 years of relevant information technology experience outside of healthcare.

Apply Now

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