Let's start with the role

We are looking for a motivated and customer-oriented person to help and support the employees in our Athens premises or / and remote users. As a Helpdesk Technician you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business.

• Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user;
• Be responsible for newcomers' equipment, including setup, installation, and configuration of software and hardware based on individual user needs;
• Troubleshoot and support the conferencing amenities of our premises;
• Proactively provide information and regular communication to users on the progress of outstanding support calls while also providing an indication of timescale for resolution;
• Carry out user account maintenance for the new members, leavers and role changes;
• Collaborate with internal and external teams to resolve issues and improve processes.

What you'll bring 

• Experience providing IT technical support (at least 1 year);
• Customer-oriented mentality and excellent problem-solving skills with critical thinking; 
• Troubleshooting experience in the Microsoft and Apple ecosystems;
• Good knowledge of Windows Operating systems and MS Office / G Suite applications; 
• Knowledgeable skills in conferencing and audiovisual systems;
• Familiarity with standalone and network printers;
• Strong teamwork mindset and willingness to collaborate with individuals.
• The ability to prioritize according to tasks as they arise.

Nice to Have  

• Familiarity with Active Directory;
• Experience with ticketing systems (e.g Jira);
• Basic networking skills;
• Knowledge in Python scripting.