Job Posting Title:

Event Services Director

Req ID:

10091590

Job Description:

About the Role & Team:

Are you interested in leading a team that plans and implements events at the most magical place on Earth? As an Event Services Director with the Walt Disney Company, you will be responsible for driving catered food and beverage and entertainment. You will possess a high level of expertise and will be knowledgeable about all products and services across Walt Disney World. You will lead salaried Event Services Managers, guiding these individuals throughout the entire Services process. Event activations can take place in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues. You will ensure the client and their attendees experience the highest level of service that supports a Disney quality experience. Come be a part of this outstanding team!

If selected for this role you will report to the Event Sales and Services Director.

This is a Full-Time position.

What You Will Do:

On any given day, as an Event Services Director, you might:

• Ensure the Event Services Managers are upselling and achieving financials, including Catering Food & Beverage, Disney Event Groups revenues

• Manage resources to ensure your team effectively meets the needs of clients and internal partners

• Lead all aspects of the operating expenses and budget for your team

• Responsible for mentor, hiring, developing, evaluating, and ensuring the success of cast members to ensure continuous growth and development

• Demonstrate financial competence by compiling forecast for Catering Food & Beverage, Disney Event Group, and prepare monthly variance justifications

• Support Event Services Managers to ensure that all contractual obligations are met

• Assist Sales team by participating in sales site visits to help bring together future business

• Work together with operations on various aspects of future events.

• Ensure the local training effort for new Cast is in place and lead all aspects of ongoing training for Cast

• Develop the team schedule, file assignment, vacation calendar, and labor targets to meet department requirements and team balance.

• Flexibility in scheduling is critical; Event Services is seven days a week, 24 hours a day dedication

Required Qualifications & Skills:

• At least seven years of Management, Food & Beverage Management, Event Services, or Catering Operations experience. Ideal to have past direct report responsibilities

• Understanding of the end-to-end sales process to be used to assist in converting business and upselling

• Strategic understanding of the business objectives associated with different markets and what clients are trying to accomplish

• Ability to proactively anticipate any potential group challenges and provide outstanding solutions tailored to the client

• Ability to build outstanding and innovative experiences to exceed Client expectations through effective consultative skill application

• Consistent record of presenting ideas, expectations, and information in a concise, well-organized manner with supporting facts and context

• Effective organization and time management skills

• Exemplifies and models dedication to cultural awareness and creating a positive, inclusive work environment

Preferred Qualifications:

• Proven understanding of Entertainment line of business

• Proficiency in DSCS and Siebel Systems

• Knowledge of all convention resort function space and all Theme Park venues

Required Education:

• Bachelor’s Degree or equivalent work experience

Preferred Education:

• Certified Meeting Professional (CMP) Certification

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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Job Posting Segment:

Commercial Strategy

Job Posting Primary Business:

Sales & Catering (WDW)

Primary Job Posting Category:

Parks & Resorts Groups & Conventions

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Celebration, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2024-08-29