U.S. Retail Bank Wealth Management Controls Monitoring Operational Risk Senior Analyst (C12 – CBORC Consumer Business Operational Risk and Control)

Posted:
9/25/2024, 12:10:23 PM

Location(s):
Florida, United States ⋅ New York, United States ⋅ Jersey City, New Jersey, United States ⋅ Fort Lauderdale, Florida, United States ⋅ New York, New York, United States ⋅ New Jersey, United States

Experience Level(s):
Senior

Field(s):
Operations & Logistics

The Wealth Monitoring and Testing is responsible for the testing of controls that are designed and owned by Citi’s Wealth departments.  The Business Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-networth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

This role is responsible for end-to-end control testing for a specific business or products – i.e. controls performance assurance/testing – which includes design, execution, results reporting, and insight sharing related to the above scope of controls testing.  Additionally, this role will support the rollout of the new Control Design Assessment (CDA) and Monitoring Design Assessment (MDA) requirements as per the Manager Control Assessment (MCA) standards.

Excellent management and communication skills required to articulate rationale or explanation on findings.  Diplomacy and partnership required to work through control testing outlier disputes, with focus on improving overall control effectiveness.  Accountable for timely and complete controls testing results and advice regarding the controls execution.  Provide clear written summary of findings and explanation of results from Control Design Assessment and Monitoring Design Assessment. 

This role will ultimately report to the Head of Wealth Monitoring and Testing.

Responsibilities:

  • Design and execute monitoring tests against control activities to assess the control effectiveness.
  • Review and maintain monitoring activities on a periodic basis to ensure they are “fit for purpose” with the activity, risk, and control.
  • Identify, document, and communicate issues as well as recommending appropriate and pragmatic solutions to risk and control issues.
  • Develop control testing procedures and other documentation, ensuring approval where necessary, adherence to standards and maintained on regular basis.
  • Timely and accurate entry of all controls monitoring test results into the relevant Monitoring and Testing tools.
  • Adhere to Control Design Assessment and Monitoring Design Assessment framework as implemented by Team Lead and management across Wealth Controls.
  • Partner and cross train on all designed control testing tools and established control testing procedures.  Provide coverage for CDA / MDA to global Monitoring and Testing teams.
  • Partner with Business AU Owners, Control Owners, Business Control Heads, and other stakeholders or partners (e.g., Second Line of Defense partners) to ensure adequacy of Control / Monitor Design Assessments
  • Identify and escalate emerging risks resulting from controls testing findings and engage with business partners in support of root cause analysis.
  • Partner with relevant teams within Risk and Controls for the set-up of new controls and changes to existing controls within the Manager Control Assessment.
  • Continually build best practices and improvements into all aspects of assigned controls monitoring work and tests – embrace learning and translate those learnings into improved tests – e.g., digital monitoring, sample size selection, frequency, evidence-gathering process improvements, etc.
  • Contribute to the development of monitoring and testing processes improvements – standardization, optimization and automation where possible.
  • Decision making approach on controls testing outlier disputes, consulting with appropriate business partners and knowing when to escalate.
  • Support other work efforts of the department where needed, including wider Wealth Control initiatives or as directed by their manager.
  • Create materials for management as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
  • Make use of data from various systems and repositories to develop a thorough understanding of the business area being tested or monitored, including identification of trends, anomalies, outliers and red flags.
  • Develop and maintain effective relationships with business partners, MCA team, and functional management to ensure availability of accurate and complete information sources.
  • Proactively advance the use of computer assisted assessment tools and techniques to drive high efficiency and effectiveness in testing, monitoring, and surveillance processes.


Qualifications:

  • Minimum 5 years controls testing or equivalent – in the areas of in-business controls, controls design, controls testing.
  • Strong understanding of risk assessment processes.
  • Advanced skills in MS Excel and MS PowerPoint and MS SharePoint.
  • Strategic thinker with strong analytical skills (a must) and the ability to translate complex concepts in a concise manner
  • Openness to challenge and continuously challenging the status quo
  • Demonstrated leader capable of driving change
  • Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment
  • Self-motivated, highly adaptive, and able to work well under tight deadlines
  • Excellent written and oral communication skills with demonstrated ability to clearly articulate issues
  • Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views
  • Strong interpersonal skills for interfacing with all levels of internal and external audit and management.
  • Bachelor’s/ University degree or equivalent experience

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:

$109,120.00 - $163,680.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Oct 02, 2024

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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