Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

As a Technical Support Engineer I, your skills will be on the front lines every day. Working directly with our development and functional teams, you’ll ensure our clients are getting the most out of our products and services. This role is a great launching point for taking your career into other areas of FIS and beyond!

About the team:

Our operations team supports the FIS® Compliance Suite (formerly Protegent), which is a scalable platform that solves multiple regulatory challenges, including anti-money laundering and communications surveillance. We are technical resources for escalated issue resolution and responsible for application-related support. You'll collaborate frequently with team members and play a critical role supporting more than 100+ hosted clients.

What you'll be doing:

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Provide ongoing support to functional resources to help triage client issues and participate in technical initiatives to ensure client environments are stable and performing at acceptable levels.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training. Provides support to customer/users where the issue is highly technical or sophisticated in nature.
• Review support transition checklists received from implementation.
• Work on small Client Experience projects independently or have ownership of project execution when multiple staff members are working on the project.
• Coordinate queue management and resolution times for technical support tickets.
• Liaise with functional support teams to address technical support items and assist the team with client triage sessions.
• Collaborate with Product Operations to track daily load monitoring issues and aid as required to the Ops teams to address load processing issues.

What you bring:

• Able to debug SQL performance related issues, complex scripts, procedures, views and functions
• Able to write SQL queries with all types of join and group by
• Exposure supporting web-based Java application and knows the basics of Java, JavaScript, JSP
• Experience in capital markets, banking, and/or financial services preferred
• Client-centric approach with strong verbal and written communication skills
• Bachelor of Science in Computer Science or Information Technology preferred

Added bonus:

• Trading compliance experience and the ability to understand complex regulatory requirements

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $62,170.00 - $101,340.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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