Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within, has infinite growth potential, and will offer relocation. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. 

​Duties & Responsibilities

• Manage workers' compensation claims from start to finish, including reporting, investigating, and tracking claims

• Serve as the main point of contact for associates regarding workers' compensation issues, providing guidance and support throughout the claims process
• Collaborate with HR, supervisors, and injured associates to ensure accurate and timely reporting of all workplace injuries and illnesses
• Liaise with insurance providers, legal professionals, and healthcare providers to facilitate the timely processing of claims and effective communication between all parties involved
• Maintain accurate and up-to-date records of all workers' compensation claims, ensuring compliance with legal requirements and company policies
• Coordinate and schedule medical appointments, evaluations, and treatments for injured associates as necessary
• Monitor the progress of injured associates' recovery and provide regular updates to relevant stakeholders, including HR, supervisors, and insurance providers
• Documents telephone conversations, witness statements, medical reports, and accident investigation results
• Conduct regular audits and reviews of workers' compensation claims data to identify trends, patterns, and opportunities for improvement
• Stay current with changes in workers' compensation laws and regulations to ensure compliance and recommend policy or procedure changes as needed

Required Skills

• Strong understanding of workers' compensation laws, regulations, and processes
• Excellent communication skills, with the ability to effectively communicate complex information to both associates and stakeholders
• Strong organizational and time management skills to manage multiple claims simultaneously and to meet deadlines
• Attention to detail and accuracy in record-keeping and documentation
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion
• Problem-solving and decision-making skills to assess and determine the validity of workers' compensation claims
• Proficiency in using computer software (Excel, MS Word, Outlook) and databases to track and report on claims
• Ability to work independently and as part of a team, collaborating with various stakeholders

Required Qualifications

• Bachelor’s degree in human resources, business administration, or related field
• Previous experience in workers' compensation claims, administration or a related role preferred
• Knowledge of federal, state, and local workers' compensation laws and regulations
• Certification in workers' compensation administration, OSHA or a related field is a plus
• Familiarity with medical terminology and understanding of healthcare processes related to workers' compensation claims
• Strong interpersonal skills with the ability to empathize and provide support to injured associates
• Experience working with insurance providers, legal professionals, and healthcare providers related to workers' compensation claims

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Due to the collaborative nature of this job. In office work is required for this position

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment and must receive a negative result for illegal drug use before being permitted to commence work with Western Express. Upon employment, employees may be required to have their picture taken.