We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description

The role is responsible for transitioning processes into functional shared services or developing shared services teams under the Finance Service Delivery Tower at Manulife Business Processing Services (“MBPS”). The Finance Shared Services Change Manager (“FSSCM”) will be responsible for the following:

• Identify shared services opportunities through analysis of process inventories.
• Drive standardization within a functional value stream across delivery channels which includes drafting of key operating procedures and job aids.
• Collaborate with automation teams to integrate automation into standardized process designs to improve scalability, efficiency, and quality.
• Project manage and drive the transformation into a shared services operating model for process/teams in scope.
• Ensure that quality and efficiency benefits are materialized when pivoting into shared services model.
• Program governance and crafting of project dashboards for weekly status updates to key stakeholders of the Finance Shared Services initiatives.

The role reports to Service Delivery Business Program and Metrics Manager.

Responsibilities

• Identify shared services opportunities through analysis of process inventories.
• Drive standardization within a functional value stream across delivery channels which includes drafting of key operating procedures and job aids.
• Collaborate with automation teams to integrate automation into standardized process designs to improve scalability, efficiency, and quality.
• Project manage and drive the transformation into a shared services operating model for process/teams in scope.
• Ensure that quality and efficiency benefits are materialized when pivoting into shared services model.
• Program governance and crafting of project dashboards for weekly status updates to key stakeholders of the Finance Shared Services initiatives.
• Define success measures for each initiative and contribution toward the overall shared services program
• Actively engage with stakeholders to understand business expectations, priorities, and requirements
• Effectively mitigates business and operational risk resulting from change
• Ensure robust change management practices are adhered to
• Serves as a change agent and leads organizational, process and people change efforts associated with achieving business objectives
• Assists colleagues in shaping solutions through changes in strategy, organization, or business process solutions using critical thinking
• Partner with various work stream leads to generate innovative solutions.
• Participates in strategic business planning activities and helps translate to business initiatives

How will you create impact?
Accountable to the Finance Service Delivery Business Program and Metrics Manager, the FSSCM is primarily accountable for transitioning processes into functional shared services or developing shared services teams under the Finance Service Delivery Tower.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 5+ years of project/program management experience using leading methodologies and processes
• Transitions Management experience in a service outsourcing environment
• Transformation Project Management Experience in a financial services company
• Strong oral/written communication skills required to interact with senior officers and representatives
• University degree in accounting, finance, business management, or computer science.
• Six Sigma or Project Management Certification is a plus.
• Advanced Proficiency in MS Office Suite includes Power Point, MS Project, Excel, Word, One Note
• Execution-oriented with strong focus to deliver targeted outcomes
• Excellent analytical, problem-solving, and influencing skills. Demonstrates initiative and confidence to make sound judgement calls.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Strong interpersonal skills and ability to work effectively across cultures. Excellent English written and verbal communication skills.
• Capable of building a business case for potential process and/or procedure solutions and completes cost/benefit analysis as support.
• Flexible on shift and overtime may be required to meet business deadlines.
• Participates in educational opportunities; reads professional publications; maintains networks and participates in professional organization to always be up to date on job knowledge.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].