Job Description

Join Our Team as a Senior Process Automation & Sales Force Effectiveness (SFE) Specialist!

Are you ready to drive innovation and efficiency in a dynamic environment? We are seeking a results-oriented and proactive Senior Process Automation & SFE Specialist to enhance our operations in Central America, the Caribbean, and Puerto Rico.

In this critical role, you will focus on optimizing existing workflows and automating processes within our Strategy, Data, and Digital department. You will spearhead initiatives that improve operational efficiency and collaborate with cross-functional teams to implement effective solutions. Additionally, you will manage the incentive plan, ensuring clear communication of goals and performance metrics, while continuously analyzing data to recommend enhancements.

The ideal candidate will be a strong team player with excellent communication skills in both Spanish and English, eager to leverage their expertise in process improvement and automation to make a significant impact. If you are ready to contribute to our success and lead the way in process enhancement, we want to hear from you!

Do You See Yourself in This Role?
If you are a driven individual who thrives in a collaborative environment and is passionate about harnessing technology to optimize processes, this position is tailored for you. Your expertise in process automation, performance analysis, and innovative problem-solving will be vital to our ongoing success. We are looking for someone who is eager to make a meaningful impact and foster efficiency within our operations. If you resonate with these qualities and are ready to take on this exciting challenge, we encourage you to apply!

Main Responsibilities include, but are not limited to?

• Identify and implement automation solutions to streamline current workflows within the department.
• Evaluate existing processes to pinpoint inefficiencies and recommend improvements for enhanced operational effectiveness.
• Administer the incentive plan, ensuring that criteria and goals are clearly communicated and understood by relevant personnel.
• Collect, analyze, and interpret performance data related to sales and incentive plans to drive informed decision-making.
• Collaborate with cross-functional teams to facilitate the successful implementation of new tools and processes.
• Gather and analyze user feedback regarding the Customer Relationship Management (CRM) system and incentive structures to identify areas for optimization.
• Create and maintain comprehensive documentation, including process workflows and incentive plan guidelines.
• Prepare regular reports on user support issues, process improvements, and incentive plan performance for management review.
• Proactively suggest innovative solutions and improvements that align with industry best practices and technological advancements.
• Stay current with emerging technologies and methodologies that can enhance departmental efficiency and effectiveness.

Main Requirements

• Educational Background: Bachelor's degree in Business Administration, Information Systems, Marketing, or a related field.
• Language Proficiency: Strong written and verbal communication skills in both Spanish and English.
• Experience: Minimum of 2 years of experience in process automation, process improvement, or sales force effectiveness within a corporate setting.
• Previous experience in user support, CRM administration, or a similar role is preferred.
• Familiarity with incentive plan implementation is a plus.
• Proficiency in automation tools such as Microsoft Power Automate, UiPath, Zapier, or similar tools is required, along with competency in data analysis using Excel, SQL, or Power BI.
• Familiarity with CRM systems like Salesforce is preferred, though not essential; the ability to quickly learn new systems will be valued.
• Excellent teamwork abilities, a proactive approach to problem-solving, adaptability, strong organizational skills, and attention to detail.
• Capability to analyze data, recognize trends, and make informed recommendations based on findings; critical thinking skills are essential for assessing processes.
• Willingness to learn and adapt to new technologies and methodologies; flexibility to work with diverse teams and adjust to changing priorities.
• Availability to work in a hybrid model based in Guaynabo - Puerto Rico.

Ready to take the next step in your career? Apply now and join us in making a meaningful impact!

OportunidadesComercialPR

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Analytical Thinking, Automation Technology, Automation Tools, Business Intelligence (BI), Critical Thinking, Cross-Functional Teamwork, Data Management, Data Modeling, Data Visualization, Emerging Technologies, Innovation, Learning Quickly, Measurement Analysis, Microsoft Excel, Operational Efficiency, Problem Solving, Process Automations, Process Improvements, Process Optimization, Salesforce (Software), Stakeholder Relationship Management, Structured Query Language (SQL), Waterfall Model

Preferred Skills:

Proactive Approach, Workflow Management

Job Posting End Date:

04/8/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.