The ideal applicant would be customer obsessed, results oriented and highly technical to drive the service experience. This is a collaborative role working across various stakeholders and accountable for improving and building the best-in-class service experience. 

In this position you will be a single threaded owner working across stakeholders within various operational units, compliance, technology, state management, product management and design to help build and execute. A strong understanding of customer and counselor experience, capabilities, and downstream services that support everyday service needs across all channels and insurance product offerings. Demonstrate the ability to roll up your sleeves and dig deep while influencing organizational change through proper scoping, process improvements and positive team culture. 

 

The ideal candidate: 

 

·       Ability to work cross-functional between operations units, product, design and engineering, by leading across multiple sprint teams and understanding how to work in a matrixed org with dependencies and competing goals 

·       Synthesize information across customer, business, market, and platform data to identify opportunities.  

·       Manages business and operational planning processes from development to implementation. Coordinates and conducts in-depth analyses and proposes action to improve customer experience, increase efficiency, or simplify process flows and/or execution. 

·       Provides ongoing analyses for continuous improvement of GEICO’s processes. Contributes and provides value-added insight to business outcomes by coordinating improvements between interconnected business disciplines. Continuously reviews processes, identifies areas for improvements and successfully implements solution 

·       Reviews, analyzes, and proposes new systems as well as enhancements to current systems. Manages evaluations of systems for possible system improvements or enhancements. Assists in resolving user and operational problems. Gathers associate input, compiles operational status reports, and oversees projects and strategic initiatives.  Uses data and experiences to develop and present insights clearly and concisely to decision makers. 

·       Manages process improvement roadmaps. Collaborates on systems requirements, concept designs for new systems, test plans and implementation strategies. Innovates and conceives new approaches to improve the company’s efficiency and effectiveness.  

·       Collaborates with department Heads and Operations leaders to facilitate operational performance reviews and operations process analysis. 

·       Manages the preparation of project plans and reviews/approves with each milestone. Coordinates on complex projects, including implementation and planning.  

·       Having an end-to-end understanding of features and how they fit into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business. 

·       Strong organizational and analytical skills with ability to conduct analysis and drive data driven decisions. 

 

Annual Salary

$99,000.00 - $185,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period**
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.