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What We'll Bring:

This role is to be part of our specialist Network and Infrastructure Operational Team, responsible for the day-to-day activities required to run UK business IT systems. These include:
• 3rd line fault resolution and troubleshooting of incidents.
• Technical escalation for our 1st and 2nd line teams.
• None project driven work including system upgrades, patching and inventory mgmt. and infrastructure configuration changes.
• Deploy service improvements and automation of processes.
• Adherence to the Change Management process
• Support small works projects that do not require full project management and governance wrapper.
• Work closely with the SRE team, to deliver resolutions and develop your skills alongside these experts.
• Identify, revise, and enhance department procedures and best practices and standards.
• Support the escalation of issues and assignment to the relevant 3rd party.
• Own release and rollback through our Route to Live deployment process.
• Sharing knowledge and processes with members of the 1st and 2nd line teams so that we are constantly pushing work towards first line fix.
• Contribute to the development of team members through coaching and mentoring.
• Be part of an on-call function once an appropriate level of onboarding is met after probation.

What You'll Bring:

·       Excellent understanding of Operating System(s) configuration and troubleshooting.

o   Linux RedHat and Windows Server

·       Good understanding of virtualisation tools and technologies. VMWare, with troubleshooting from vCentre including the Hosts and Clusters.

·       Working knowledge of Microsoft System Centre

o   SCOM, SCCM (hands on experience of creating packages and deployments)

·       Understanding of backup technologies

o   CommVault

·       Exposure to cloud service solutions

o   Azure/AWS (Paas/IaaS)

·       Hands on in RedHat Linux – up to current version (RHEL 8 & exposure to RHEL 9 a benefit)

o   Ideally RHCE certified.

o   Excellent troubleshooting/fault resolution skills

·       Hands on experience with Satellite including patching of Satellite (itself) and managing packages via.

·       Hands on experience with Ansible.  Both utilising runbooks as well as creating/modifying.

·       Scripting experience – e.g., Bash/YAML/Python/PowerShell

·       Exposure to SAN storage technologies

·       Good troubleshooting/fault resolution skills

·       Good understanding of Server and storage tiered architectures

·       An understanding of networking principles

·       Working experience with automation techniques (scripting, automation tools and development languages)

o   Good knowledge of scripting languages, particularly PowerShell/Bash/Python

o   Creation and support of Ansible playbooks

o   Understanding of Source Control

o   Use of automation/orchestration/workflow tools

o   Some knowledge of Microsoft .NET language

o   Working understanding of pipeline/deployment tooling

·       Good skills with PowerShell usage as an administration tool as well.

·       Good knowledge of DevOps principles

·       Adopting and operating within ITIL best practices.

·       Managing workload using an ITSM service tool

·       Willingness to learn new technology skills and Infrastructure techniques to keep pace with improvements in infrastructure process.

·       Ability to manage third party vendor and suppliers in fault resolution.

·       Strong written and verbal English communication skills

Impact You'll Make:

·       Degree level education (or equivalent experience)

·       Strong English language skills

·       Good working use of (multi) Cloud IaaS, PaaS and SaaS technologies

o   Azure/AWS Certification

·       Passion for quality excellence and delivering the right thing.

·       Problem ownership and resolution 

·       Collaborative approach to other technical teams across the business 

·       Good knowledge of different types of functional and non-functional requirements

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Engineer, Infrastructure Engineering and Provisioning