Based in Stockholm the Client Experience Support Representative will be working within the FIS Client Experience Department and will be responsible for ensuring to application support for FIS Front Arena solutions to our client’s functional and technical issues and for managing these issues through to resolution. This position offer a competitive salary, benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. This role also offer a key and well positioned role in Europe Client Experience team in Europe with long term growth and expansion.

Position Requirements:

• 2 to 3 years of FIS Front Arena application
• Financial market, Trading Systems and front-office business knowledge. Knowledge of Financial products and services and the financial services industry.
• Deep knowledge of Front Arena Architecture and components: ADS, ATS, AMAS, AMBA,  AIIMs and for Front Arena Electronic Trading components.
• Understanding of Front Arena and its programming languages: ADFL, ACM. AEL, ASQL and Python.
• Must be able to liaise and clearly communicate with and client colleagues. Clear communication with empathetic customer service and effective prioritization skills a must. Good analytical, decision-making, problem-solving, interpersonal, teamwork, negotiation, conflict management and time management skills.
• Experience of interacting with end users in the financial industry. Ability to build good relationships with clients.
• Ability to work independently and solve business problems through own initiative.
• Demonstrated knowledge of derivatives life cycle from trade initiation through valuation and accounting, and experience with associated systems such as Front, Calypso, Murex or equivalent
• Monitor programs, procedures, and metrics to ensure on time delivery and overall customer satisfaction
• Work alongside the local Client Services Executives, Sales Account Managers and other support teams globally.
• Act as a senior point of client escalation
• Ability to work in a fast changing environment and coaching/mentoring of internal staff.
• Strong analytical skills, able to work under pressure
• Enthusiastic team player with hands-on, can-do attitude
• Good to have - FIS Front Arena AEF Certified

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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