Job Title 

CSI Regional Director of Nursing, Agency

Location

CSI Plano TX

Remote/Nationwide, USA

Employee Type

Employee

Working Hours Per Week

40

Summary

The Regional Director of Nursing, Agency is responsible for the overall management and leadership of nursing services within the agencies CSI Pharmacy utilizes. This role ensures the delivery of high-quality, patient-centered care, compliance with regulatory standards, and operational efficiency. The Regional Director of Nursing, Agency oversees the recruitment, training, and supervision of nursing agencies, collaborates with interdisciplinary teams, and drives the growth and development of the home and/or infusion therapy programs in the agencies we work with. 

Essential Duties and Responsibilities

include the following. Other duties may be assigned, as necessary.

• Provides leadership and direction to nursing staff, ensuring partner agencies that work with CSI Pharmacy have alignment with our mission, vision, and goals.
• Develops and implements policies, procedures, and protocols specific to home and/or specialty infusion therapy services.
• Serves as a liaison between nursing staff, patients, families, and other healthcare professionals.
• Supervises and evaluates the delivery of nursing care by partner agencies, ensuring they meet established quality standards and regulatory requirements.
• Oversees patient assessments, care planning, and the administration of home and/or specialty infusion therapies provided by partner agencies.
• Acts as a clinical resource for complex patient cases, ensuring optimal outcomes and patient satisfaction.
• Ensures compliance with federal, state, and local regulations, as well as accreditation standards (e.g., ACHC).
• Conducts regular audits of nursing documentation, practices, and patient outcomes.
• Oversees quality improvement initiatives with partner agencies to enhance patient safety, satisfaction, and clinical outcomes.
• Oversees scheduling, resource allocation, and workflow optimization to ensure timely and effective service delivery.
• Implements processes to improve operational efficiency and address staffing or logistical challenges.
• Works closely with pharmacy, billing, and administrative teams to coordinate patient care and services.
• Addresses agency related patient concerns, complaints, or escalated issues promptly and professionally.
• Contributes to the maintenance and enhancement of CSI Pharmacy's culture of service, ensuring that all activities align with our core values and mission.
• Consistently represents the company in a professional manner.
• Maintains effective working relationships and cooperates with Company personnel.
• Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
• Complies with Company’s Core Values and Core Competencies

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and team-building abilities.
• Excellent problem-solving, decision-making, and critical-thinking skills.
• Strong communication and interpersonal skills.
• Proficiency in analyzing data and leveraging it for decision-making.
• Must possess the ability to multi-task and frequently change direction.
• Must be able to effectively lead a high performing team, maintaining and increasing the high standards of service at CSI Pharmacy while promoting team cohesiveness and a culture of service to each other and our patients.
• Must be able to stay laser focused on the mission of taking the best care of patients possible and be willing to do what is necessary to achieve this goal.
• Must be open to critical feedback and willing and able to give such feedback to their team in a spirit of building each member of the team into the best version of themselves.
• Strong customer service orientation.
• Competence in Microsoft Office required, including Excel, Access, and Word.

Education and/or Experience

• Associate degree or bachelor’s degree from an accredited nursing school as a Registered Nurse (RN), bachelor’s degree in nursing preferred
• Minimum of 5 years of nursing experience, with at least 3 years in a leadership role, preferably in home or specialty infusion therapy or home healthcare.
• Proven experience managing clinical teams and overseeing regulatory compliance.
• Active Registered Nurse (RN) license in good standing.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

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CSI Pharmacy is an Equal Opportunity Employer