We at Posti take care of a smoother flow of everyday life for you, companies and society while building a more sustainable future for us all with a diverse pool of professionals from mail deliverers and warehouse workers to artificial intelligence experts. As a large company, the range of possibilities we offer is huge – also internationally. Overall, we have 17,000 experts across the Nordics and Baltics. Join us to create the future Posti! 

We are looking for a Head of Service Operations, ICT, to join the Integration & Automation team at Posti’s TecHub.

We are seeking an experienced and dynamic Head of Service Operations to lead and develop our SIAM, AMS and technology and change management service teams. Responsibilities include ensuring ITSM services meet business needs and deliver high performance with cost efficiency; owning partner resourcing strategy, management, and contracts; driving ESM implementation; providing development tooling and processes for the entire organization; and managing financials in collaboration with team managers. You will also drive strategy and vision creation within your area.

Since this role encompasses a wide range of responsibilities and stakeholders across the company, we expect you to be able to handle complex tasks in a changing environment with an open mind and adaptability. Strong social skills, solid managerial experience, a customer-focused approach, and a forward-looking strategic mindset are essential.

Key responsibilities:

• Define and manage the AMS resourcing strategy.
• Oversee end-to-end ICT support operations delivery and development, ensuring alignment with business objectives and cost efficiency.
• Lead SIAM and technology and change management service teams; set vision and targets, and collaborate with cross-functional teams to understand business requirements, ensuring service delivery meets expectations and provides seamless service.
• Ensure services align with target architecture, security policies, and standards.

What we are looking for:

• Proven experience defining resourcing strategies, ESM implementations, ITSM processes and CI/CD pipelines.
• Experience as a 2nd level manager with relevant platform management background.
• Experience in platforms such as Servicenow, Github, Solarwinds or similar.
• Experience in cost and vendor management and negotiating third-party agreements.
• Demonstrated ability to drive strategic initiatives and deliver measurable business results.
• Good understanding of financial processes and SAP solutions.
• Fluent Finnish and English skills are required.

Why should you join us?

• You will have the opportunity to work for one of Finland's largest companies. We employ around 17,000 people in the Nordic and Baltic countries, and our operations impact the daily lives of millions of people.
• You will have an excellent opportunity to develop your career and skills through diverse tasks, development projects, and training programs.
• We believe that every employee at Posti deserves caring leadership. All our managers undergo Caring Leader training, and together, we are building a caring work culture.
• We promote a diverse and inclusive work environment. Additionally, we are pioneers in our industry in building a more sustainable future. Our goal is to operate entirely fossil-free by 2030. We aim for net-zero emissions in our own operations and throughout our value chain by 2040.
• As part of our employee benefits, we offer comprehensive occupational healthcare through Mehiläinen, ePassi benefits for culture, sports, and commuting, an excellent gym and group exercise classes at our Ilmala office, and lunch at discounted staff rate. You will also get to participate in events organized by the Posti Group’s occupational wellbeing foundation (e.g., amusement park days, concerts, sports events).
• We work according to our hybrid model, both in the office and remotely.

For more information about this position, please contact Director, Shared Platforms Marko Pirkonen via email [email protected].

The recruitment process is as follows:

1. First interview with the hiring manager (face-to-face or via Teams)

2. Talent assessments or a case task

3. Final meetings with top candidates

4. Job offer

Is this your next career move? Please leave your application by 11.11. via Posti’s recruitment system. The position will be filled as soon as a suitable candidate is found.

We value diversity, equity, and inclusion in our work community. We encourage applicants of different ages and genders, as well as persons belonging to linguistic, cultural, or other minorities to apply.

We hope to hear from you soon!

Our common values – reliable, respectful, progressive - guide everything we do. Read more!