Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities: -
1. Asset and CMDB Updates.
2. Service request management for IMAC tickets.
3. Discovery and Asset inventory reconciliation.
4. Gap analysis and reporting.
5. Scheduled Reporting.
6. Maintain currency on policy and process documents.
7. Track lease and warranty data in support of refresh as well as end of life processes.
8. Performs reconciliation activity with discovery sources for identifying inventory gaps.
Technical Experience: -
Strong knowledge of ITAM tools like ServiceNow, BMC, Flexera
Professional Attributes: -
1. Minimum 4 plus years of experience ServiceNow.
2. Minimum 5 plus years of experience in IT asset / CMDB management.
3. Excellent written and oral communication skills
Educational Qualification: -
Graduate with 15 years of education
Certification: -
ITIL Foundation
Additional Information: -
Flexible Working hours

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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