Technology Services Specialist

Posted:
7/10/2025, 5:00:00 PM

Location(s):
California, United States ⋅ Cupertino, California, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
IT & Security

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Install and support IT equipment like PCs, laptops, printers, thin clients and monitors

  • Install and support standard office applications like Microsoft Office, Adobe Products

  • Install corporate casino, hotel and back-of-house applications on PCs/laptops

  • Systems/Servers/Network Monitoring and identify the problems with the alarms/incidents shown and escalate the problem to management or 2nd level support

  • Provide phone support to users as 1st level support

  • Reset user’s password based on verbal authentication

Job Requirements:

  • Experience with technical skill on supporting and trouble-shooting problems with PCs/laptops/printers/thin clients/monitors

  • Experience with technical skill on supporting and trouble-shooting problems with office applications like Microsoft Office, Adobe Products

  • Relevant working experience in casino or hotel industry will be an advantage

  • Bachelor degree preferred but not mandatory

  • Fluent in writing and spoken English and Chinese

  • Self-motivate and willing to learn