Job Family:

Investigator

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

• Respond to inbound client inquiries while delivering exceptional customer service.

• Applying research and analytic techniques to digest complex information sets to make logical and adequately supported determinations in regard to unusual and potentially suspicious activity. 

• Determine whether fraudulent activity is present across customer products.

• Applying consistent and well-documented analysis aligned with client and industry standards to ensure consistent decision-making for actions made against customer accounts.

• Appropriately assess customer profiles and client data to identify whether activity is consistent with typical purchasing/payment activity, including Acceptable Use Policy adherence and Know Your Customer efforts.

• Executing and delivering high quality work product, functioning both independently and in a collaborative setting with a focus on client satisfaction.  

• Learning client procedures, systems, and processes and adhering to client requirements.

What You Will Need:

• Bachelor’s degree from an accredited college/university and 2+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree).

• Skilled at monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

• Strong understanding of bank operations including but not limited to navigating banking systems, understanding, and interpreting customer transactions.

• Knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance).

• Knowledge of Financial Crimes Compliance functions such as OFAC Sanctions, Anti-Money Laundering, KYC, CDD, EDD and/or Financial Fraud Investigations.

• Experience working with manual and system generated alerts/cases for the detection of potentially suspicious activity.

• Ability to detect and mitigate red flags for potential financial crime, including money laundering, terrorism financing activities and fraud, as it appears in transactional data. 

• Strong analytical and research skills.

• The ability to excel within a team environment and independently. 

• The ability to multi-task and effectively prioritize tasks.

• The ability to work in a production driven environment.

• Effective oral and written communication skills.

• Strong proficiency in Microsoft Excel and other Microsoft Suite Products.

• Ability to quickly learn and adapt to new policies, procedures, and vendor systems.

• A demonstrable willingness to work more than 40 hours when needed.

What Would Be Nice To Have:

• 1 to 2 years of experience assessing and reviewing system generated and manual AML alerts and/or escalations/SAR write-ups for potentially suspicious activity. 

• Experience with financial crimes risks associated with Transaction Monitoring/ Screening/ Fraud Operations/ SAR Reporting/Identification and Verification of Customers, KYC, CDD and EDD.

• CAMS certification. 

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.