Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit www.rakuten.com.

As part of the Digital Strategy team, this position will work with merchant partners and internal teams to ensure the efficient and accurate implementation of partner advertising, affiliate commission, and Cash Back management. It will also contribute to projects that enhance marketing capabilities and support other team members in delivering high-quality service and results for our partners.

KEY RESPONSIBILITIES

• Use existing site administration tools to maintain an online shopping portal with listings for more than 3,500 merchants and associated information.
• Interact with advertising partners to obtain commission rates and perform standard site maintenance.
• Maintain ongoing communications with merchant partners regarding commission, Cash Back updates, and requirements.
• Assist internal teams with promotion implementation tasks.
• Perform quality assurance checks on critical site elements, including store Cash Back and promotional landing pages.
• Maintain client profiles and set up information on internal admin and affiliate interfaces.
• Assist other Website Operations team members on regular tasks related to site management and merchant relationships and on special projects as assigned.
• Work cross-functionally with many teams and outside contacts.
• Demonstrate the ability to prioritize multiple projects simultaneously in a fast-paced environment.

QUALIFICATIONS:

• Experience using Microsoft Excel to manipulate and analyze data.
• Experience using database reporting tools.
• Experience using Salesforce CRM system.
• Strong organizational skills.
• Ability to manage a high volume of email communication.
• Excellent multi-tasker.
• Exacting nature, with excellent attention to detail.

MINIMUM REQUIREMENTS:

• Excellent verbal and written communication skills.
• Excellent problem-solving skills.
• Competency with standard office productivity software (MS Office).
• Bachelor’s degree

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.