Posted:
8/2/2024, 9:35:38 AM
Location(s):
Colorado, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
DevOps & Infrastructure ⋅ IT & Security ⋅ Software Engineering
Workplace Type:
Hybrid
Engineering a world of possibilities
Join us at Mines as a Client Device Specialist, where you'll be at the forefront of shaping our technology landscape using cutting-edge technology and you'll make tangible impact on one of the best STEM universities in the country!ENDPOINT ADMINISTRATION
END-USER DEVICE EVALUATION AND SELECTION
ACQUISITION & DEVICE DEPLOYMENT
OUTREACH AND COMMUNICATIONS
The employee in this position will communicate and interact extensively with other IT employees and the campus community about technical and policy issues, translating technical information into a format and style that is useful for non-technical users and Tier 1 & Tier 2 IT support staff, while providing Tier 3 support.
Clearly document plans and work performed so that other team members can maintain and administer systems built or planned by the project leader.
Give presentations about designs, plans, and operations and to train team members, other ITS support staff, and sometimes end-users about the use of specific technologies, practices, or methods.
Minimum Qualifications:
Bachelor's degree in Computer Information Technology, or a related degree field. Individuals without a degree may be considered if they demonstrate possession of substantially the same knowledge level as found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction.
Experience with creating device standards for various platforms (macOS, Windows, Linux, ChromeOS, Etc.).
3+ of IT work experience in supporting desktop software and hardware products, and troubleshooting, isolating, and diagnosing problems.
Experience working with vendors and building strong partnerships.
Knowledge of device connectivity, device configuration, and troubleshooting.
Knowledge of Microsoft Office/O365 products and Google Suites.
Ability to deploy desktop operating systems and software at an enterprise scale, including ongoing configuration management.
PREFERRED QUALIFICATIONS
Experience implementing ITIL processes.
Experience providing technology infrastructure solutions at a large and complex scale.
Experience utilizing project management processes to positively impact project outcomes.
Experience providing support for IOS, Windows, cloud-based and Android business applications.
ITIL certification
Hardware-based certifications
MCSA and MCSE certifications
Knowledge of ITIL processes and Service Management practices.
JAMF Pro implementation & support for macOS configuration management.
MECM implementation & support for Microsoft Windows configuration management.
Securing endpoints in an enterprise environment.
Salary and Benefits
$82,900 - $93,400
Mines takes into consideration a combination of candidate’s education, training and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.
Colorado School of Mines offers a robust portfolio of benefits for all employees. For this role, that includes:
Fully paid health and dental premiums
Generous sick/vacation time: 13 paid holidays per year – including a week-long winter break for entire campus.
Fully vested retirement plan on first day of employment, with generous employer contribution
Tuition benefits (6 credits per year for employees, 50 percent discount for dependents)
Free RTD Ecopass
All Mines employees also have access to discount programs through the State of Colorado and free tickets for Mines Athletics home games, as well as access to the on-campus Recreation Center (fitness classes and training, swimming pool and more), equipment rentals through the Outdoor Rec Center, and the Colorado State Employee Assistance Program (CSEAP). Coming soon is an on-campus daycare center. For more information about benefits at Mines, go to mines.edu/human-resources/benefits.
How to Apply
Applicants must:
Complete an online application (personal information, demographic information, veteran status)
Upload a resume or CV
Upload a cover letter
This posting will expire August 18, 2024 at 11:59 p.m. Application review will begin at that time.
References will not be contacted until later in the selection process and you will be informed before that contact is made.
Mines welcomes everyone to our team; in your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need would like to request an accommodation at any point in the application or interview process, please contact us at [email protected] or 303-273-3250.
Successful Completion of a Background Investigation is Required for this Position.
About Mines & Golden, CO
When the world looks for answers, the world looks to Mines.
Colorado School of Mines is a top-ranked public university solving the grand challenges facing our society, particularly those related to the Earth, energy and the environment. Founded in 1874 with specialties in mining and metallurgy, Mines’ scope and mission have continually expanded to meet the needs of industry and society. Today, we are the No. 38 public university in the nation, recognized for our innovation and undergraduate teaching in science, technology engineering and math (U.S. News and World Report, 2023).
Mines graduates are change makers, boundary breakers and problem solvers. Since our earliest days, a Mines education has been and continues to be a transformational opportunity, with one of the strongest returns on investment out there for talented STEM students of all backgrounds.
At the same time, Mines faculty members are pushing their fields in new directions, whether that’s manufacturing, space resources, quantum engineering, carbon capture or more. Mines was recently classified as a R1 “Very High Activity” research institution by Carnegie, a notable feat for any university but particularly one of our size.
That size – roughly 7,000 undergraduate and graduate students – also translates to a close-knit campus community, where employees have opportunities to get involved in multiple ways, continued professional learning is valued and everyone can make an impact.
Community Alliance groups bring together employees for professional development, networking, cultural awareness and community involvement, and all Mines employees also have access to the wealth of activities happening every day on campus – nationally-renowned speakers, special events and Mines traditions like Engineering Days, just to name a few.
And don’t get us started on our hometown. We are located in the heart of Golden, Colorado --with its charming historic downtown and nearby hiking trails – and in close proximity to all that Denver and the Rocky Mountains have to offer. That includes the sunny, high-altitude climate and outstanding outdoor recreation opportunities that make the Denver area an ideal place to live, work and play.
Are you looking for an inspiring, mission-driven workplace where you can contribute to solving the world’s problems and educating the next generation of change makers? Are you an individual who values a diverse and inclusive community, where our different perspectives, experiences and cultures enrich the educational and work experience?
Look to Mines.
Equal Opportunity
Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.
Mines’ commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce.
Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety
Colorado's premier engineering and applied science university for 150 years and counting
Website: https://mines.edu/
Headquarter Location: Golden, Colorado, United States
Year Founded: 1874
Last Funding Type: Grant
Industries: Education ⋅ Information Technology