The IT Business Unit Sr Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
Responsibilities:
- Functions in a Chief Of Staff capacity to ensure strategy is implemented appropriately.
- Collaborates with IT functional/departmental executives and business leaders to create the business plan for IT.
- Scans the external IT environment to provide a common set of planning assumptions.
- Works on internal communications. Manages mergers & acquisitions and outsourcing activities.
- Ensures business unit is meeting or exceeding components of service level agreements. Resolves complex and varied issues with substantial potential impact.
- Uses in depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Applies in depth understanding of how own sub function integrates within technology and has commercial awareness.
- Has full management responsibilities for team (includes people, budget and planning).
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations; uses multiple sources of information.
- Impacts the area through responsibility for planning, finances/budget, end results, setting policies and contribution to strategic decisions.
- Persuades and influences others through communication and diplomacy skills; may negotiate with external parties.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years of experience in technology planning with commensurate experience in people management.
- Budget management, Risk & Control management, influencing skills
Education:
- Bachelor’s/University degree, Master’s degree preferred
Key Responsibilities:
- Define and execute the overall strategy for the Customer 360 in alignment with business goals.
- Ensure the platform is scalable, secure, and compliant with data privacy regulations.
- Collaborate with IT, Data and Business teams to ensure seamless CDP functionality and use.
- Lead efforts to unify data from various sources (e.g., product processors, channels, external data, etc.) to create a single customer view.
- Ensure the integrity, accuracy, and completeness of customer data.
- Establish processes for continuous data enrichment and maintenance.
- Build and lead a team of technical specialists, data engineers and customer data experts.
- Advocate for a data-driven culture across the organization, highlighting the value of unified customer insights.
- Foster collaboration across cross-functional teams to maximize the platform’s value.
Experience:
- 10+ years in data, IT, analytics, or customer technology roles, with at least 3 years of leadership experience.
- Experience focused on experience leveraging a customer database for actionable insights.
- Proven expertise in implementing and managing customer data initiatives at enterprise level.
- Strong understanding of customer data ecosystems, data engineering, and analytics.
- Ideal experience with MarTech stacks, including CRM, DMPs, and analytics tools.
- Experience managing large IT programs and budgets.
- Tech stack Abinitio, Teradata, Cloudera, Mongo, Kafka, or equivalent technologies.
- Experience with cloud platforms (AWS, GCP, Azure) and APIs.
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Job Family Group:
Technology
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Job Family:
Technology Management
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Time Type:
Full time
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