Posted:
8/27/2024, 3:15:20 AM
Location(s):
Riyadh Region, Saudi Arabia ⋅ Riyadh, Riyadh Region, Saudi Arabia
Experience Level(s):
Senior
Field(s):
IT & Security
Build the future of data. Join the Snowflake team.
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers’ success. We form partnerships with customers by listening, learning, and building connections.
Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.
Snowflake’s Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.
As a Senior Cloud Support Engineer, your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and for expert advice with regards to their effective and optimal use of Snowflake. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.
Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.
1st Shift:
2nd Shift:
3rd Shift:
Additionally, there is a Weekend On-call shift, which is rotating:
Kindly note: The 2nd and 3rd shifts will rotate every quarter. We will share more information during the interviews.
Experience working with big data and/or MPP (massively parallel processing) databases
Please do not include any sensitive personal information about yourself or others in your application or application materials (e.g., resume, cover letter), including but not limited to, health information, credit information, references to parentage and ethnic or tribal origin, and genetic information.
Website: https://careers.snowflake.com/
Headquarter Location: San Mateo, California, United States
Employee Count: 1001-5000
Year Founded: 2012
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Analytics ⋅ Cloud Data Services ⋅ Data Management ⋅ Enterprise Software ⋅ Software