The HR Shared Services Specialist accepts and directs incoming phone calls. This position responds to basic inquiries by referring to the Knowledge Base and SOP’s according to department’s process standards.

The role resolves routine to moderately complex issues and will be responsible for processing transactional work in an accurate and timely manner. The HR Shared Services Specialist influences team members by directing them to the Knowledge Base and providing them with instructions on how to complete tasks independently.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED:
0-1 years of customer service experience in a call center or area with high volume of telephone inquiries.

Experience PREFERRED
1-2 years of Healthcare or Human Resource experience

Education/training REQUIRED:
High School Diploma or equivalent

Education/training PREFERRED:
Some college coursework in HR or related field

Independent action(s) required:
Must have aptitude for technology and be comfortable working in many different systems.
Excellent listening and communication skills with ability to provide high quality customer service.
Must be team-focused, self-motivated, and work with a modest degree of supervision.
Able to multi-task in fast paced environment while being detail oriented.

Supervisory responsibilities (if applicable): N/A

Additional position requirements:
Able to work varying 8 hour shifts from 6:00 a.m. – 8:00 p.m.

Age Specific groups served: N/A

Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged sitting, Repetitive motion
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Weekend Day (United States of America)

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.