Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Servicenow Tools Administration
Good to have skills : ServiceNow IT Operations Management, ServiceNow IT Business Management
Minimum 3 year(s) of experience is required
Educational Qualification : Bachelors degree or 3 Year Diploma and 15 years of fulltime education

JOB Title: ServiceNow Admin & Developer Role: ServiceNow Admin & Developer Role Description: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to provide ServiceNow Admin & Development Support. Must Have Skills: ServiceNow Admin, Development, Advanced Java scripting, Angular JS, Web UI, Ajax, jQuery, HTML, XHTML, XML, CSS, SCSS, SASS HTML5 and HTML5 canvas Good to Have Skills: Knowledge of ITIL processes, ServiceNow Admin or Developer & ITIL V3 certification Relevant ServiceNow Admin & Development Experience: 3.5 to 5 Years Job Requirements: Key Responsibilities: 1.Operate as SME of ServiceNow Tool and function point of Admin & Development 2.Maintenance, Administration and Version standardization of ServiceNow Application Monitoring, Creating Customized Reports 3.Develop Applications on ServiceNow Platform, Upgrades, Service Management Process 4.Drive Automation and Service Improvement towards Value Added Services to the client 5.Integration & E-Bonding of other ITSM tools & 3rd Party tools 6.Experience with ServiceNow development/configuration/customization/enhancements 7.Configuration of functionalities according to the best process & practices 8.Serve as a highly technical skilled specialist resource within the ServiceNow domain to provide support on all the ServiceNow capability and modules 9.Establish and maintain documentation regarding standards and policies surrounding administration & development of SNOW as it applies to best practice industry standards 10.Excellent Problem-solving and analytical skills Technical Experience: 1.Experience on Administration, Development & Upgradation of ServiceNow 2.Must have advanced knowledge and experience on ServiceNow Modules like Incident, Problem, Change, CMDB, Asset, SLM/SLA, Service Catalog, Service Portal, Knowledge, Discovery, Performance Analytics 3.Knowledge & experience of Orchestration, Service Mapping, Event Management Integration, Cloud Management, Chat, GRC, HR, Service Watch, Procurement, Product Catalog, HR Case, Demand, Finance & Legal Management 4.Good understanding and analytical skills on Scripting (Client & Server), Workflow, UI Action & Policy, Business Rules, Glide System, Glide Record, Script Includes. Professional Experience: Flexible to work in 24x7 environment, On Call & Week-End Support Should have knowledge of SLAs OLAs and KPIs Well versed Corporate ethics and compliance Team player who also works well independently self-motivated Work on the service improvement programs Educational Qualification: Bachelor's degree or 3 Year Diploma and 15 years of full-time education Additional Information: Good communication, presentation, technical documentation and collaboration skills

Bachelors degree or 3 Year Diploma and 15 years of fulltime education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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