What You’ll Do
 

Impact Manager (IM) Supervision and Student Success Coach (SSC) Support – 45% 

• Develop, manage, and coach a team of 5-7 Impact Managers through daily contact, school visits, weekly check-ins, goal-setting and planning, performance reviews, and professional development opportunities 

• Provide guidance on meeting monthly, quarterly, and annual Impact goals and administrative deadlines 

• Support Impact Managers in managing SSCs and in ensuring compliance with all AmeriCorps standards and policies 

• Build a collaborative team among Impact Managers and school team portfolio through “village meetings” and initiatives, facilitate sharing of best practices across teams 

• Manage and lead the Senior Impact Managers’ learning track, interview process, ongoing operations and professional development planning 

• Partner with the Managing Director, Impact (MDI) and Impact Director Team (IDT) to ensure execution and compliance with all AmeriCorps and City Year requirements, policies, and audits 

• Collaborate with Impact Director Team (IDT) to establish a training vision and execution plan, providing support for SSC trainings as needed 

• Coach Impact Managers and SSCs through team management, accountability, and standards issues, including disciplinary actions 

• Develop and manage the late night, extra hours process for SSCs to earn extra hours towards successful completion of the service year 

Service Impact and Evaluation – 25% 

• Oversee the delivery and monitoring of City Year Philadelphia’s school-based service to ensure that annual impact, partnership, and safety goals are met and all activities comply with organizational standards and best practices 

• Oversee and support IMs’ review of SSC weekly hours report, tracking SSCs hours and days off to ensure compliance and on-track service hours completion  

• Create sustainable systems to execute strong Afterschool Program (ASP) programming 

• Facilitate ASP training and content enhancement for Impact Managers 

• Ensure high safety standards for all in-school, after-school, and out-of-school activities where City Year is the lead partner, or where City Year is working in partnership with the schools, district, or other community partners 

• Engage external facilitators and organizations to support ASP as needed  

• Track, assess, and create action plans with Impact Managers on data-informed deliverables, school team progress, and general service impact  

• Work with Impact Managers to coach SSCs on and ensure the quality of their daily service  

• Regularly observe classroom and after-school programming  

• Collaborate with the Analytics Director to ensure timely entry of all data, address inaccuracies, and track task completion 

• Work with the Instructional Coaches to regularly observe and provide feedback around classroom and out-of-school activities; partner with Instructional Coaches and Impact Managers to identify strategies for SSC coaching and development 

Relationship Management – 20% 

• Directly manage all school partner relationships within the school portfolio, including implementing new partnerships and renewing agreements  

• Foster strategic relationships at the school, district, and community levels to promote the long-term sustainability of the site 

• Support Impact Managers in building strong relationships with school site stakeholders; serve as supervisory contact with principals and school liaisons 

• In partnership with the MDI, identify barriers to service implementation at the school and district levels, and support in brainstorming and implementing solutions  

• Manage and build relationships with a variety of stakeholders and partners, including school leaders, department leaders (particularly Assistant Superintendents and their staff), and staff at other community organizations.  

• Annually recommit all existing City Year Philadelphia school partners who meet Conditions for Success thresholds and secure additional City Year partners (as appropriate) 

• Support and oversee the SSC Exit Process managed by the MDI and People Team, intervene during any City Year Philadelphia and/or school crisis  
   

Organizational Initiatives and Site Support  – 10% 

• Engage in structured discussion and training on diversity, belonging, inclusion, and equity aimed at developing stronger cultural competency, both individually and collectively as a site 

• Support the planning and execution of strategic initiatives that are critical to the success of the Impact Department and/or site  

• Participate as a member of the Site Leadership Team and Impact Director Team, providing strategic insight into site priorities 

• Participate as a member of the City Year national Impact network, managing selected network initiatives as needed, including creating baseline trainings, collateral, and tools 

• Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member interview process, stakeholder engagement, event and service day participation, and cross-departmental committees 

• Attend conferences as needed, as well as additional engagement and training activities throughout the year 

• Partner with the MDI and IDT to support, coordinate and co-develop the process for staff onboarding and ongoing Impact staff learning and development needs  

• Additional responsibilities as needed, including department or site-wide special projects  

 
What You’ll Bring  
We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If many of the items listed below describe you and your experiences, we’re excited to talk with you and encourage you to apply.   
  
We’d like to get to know the person behind the resume. Please submit a thoughtful cover letter (1 page is just fine) that explains how your skills, knowledge, and experiences are assets to this position and the team.    
 

• 4+ years of relevant experience in team management with a strong track record of results 

• Setting high expectations and holding self and team accountable for performance goals 

• Developing diverse talent through performance plans, reviews, and leadership opportunities 

• Using progress and outcome data to inform team management 

• Coaching teams to find meaning in their work and to navigate challenging conversations 

• Bachelor’s Degree or 2 additional years of experience 

• Knowledge of large, urban education systems serving predominantly black and brown communities, work in education or social service programs strongly preferred 

• Fluency in educational standards and metrics, with an ability to leverage data for instructional improvements, strongly preferred  

• Familiarity with national service and school district partnerships, strongly preferred  

• Commitment to and experience with the development of young people as leaders 

• Willingness to engage in conversations on race and all aspects of identity, coupled with a passion for developing practices grounded in diversity, belonging, inclusion and equity; experience with managing teams through a DBIE lens 

• Proven success building sustainable partnerships and positive working relationships while operating in ambiguous, fast-paced, and changing environments 

• Exceptional public speaking and presentation skills with the demonstrated ability to communicate a vision and inspire others 

• Effective time management including the ability to meet deadlines, plan ahead, and manage competing priorities  

• Operate in a space of ongoing learning, working on self-growth and development while modeling authenticity and vulnerability   

• Have a collaborative spirit with a strong sense of ownership over their success, and that of the department and organization 

• Travel required within and around Greater Philadelphia, must have access to reliable means of transportation