Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

CRS is a mission critical secure control room solution providing integrated voice, data and multimedia communications hub to harness the power of a software as a service, simplifying control room IT management and reducing risk with ongoing enhanced communication functionality to meet the needs of the UK’s emergency services.

Job Description

This role is a fully remote / home working role, with frequent travel to UK and occasional international locations.

This role will take technical ownership of all CommandCentral CRS deployments, both current and in the future.

Dimensions/Scope:
Reports to Head of CRS Technical Operations.

Competencies, Responsibilities and Accountabilities: 

• Overall technical ownership of CommandCentral CRS deployments;
• Product is primarily targeted at Emergency Services to respond to life-critical situations.  These include providing 999 call handling and Dispatch of staff to Emergencies;
• Provide assistance to pre-sales and the bid team;
• Frequent customer contact is to be expected.

You will work with the Customer’s IT and Infrastructure leads to integrate the CommandCentral CRS on-prem solution and associated interfaces, with their established technology, policies and procedures.

You will produce system designs and specifications, and overall architectures, topologies, configuration databases and design documentation of networks and networking technology within Command Central CRS deployments. You will also work closely with our Systems Engineers teams to ensure that the solutions are built and configured as per the required design.

Specify user/system interfaces, including validation and error correction procedures, processing rules, access, security and audit controls. Assesses associated risks, and specifies recovery routines and contingency procedures. Translate logical designs into physical designs.

Supports the pre-sales and bid processes to ensure our solution proposals are fully designed and documented.

Basic Requirements

Technical Expertise & Academic and Technical Qualifications:
Must Have

• Ability to attain NPPV3 and SC clearance;
• Strong troubleshooting and problem-solving skills;
• Strong business/customer facing experience;
• Fundamental Knowledge of System Level Design;
• Fundamental Knowledge of network principles (including security), WAN technologies and routing;
• Fundamental Knowledge of Microsoft Server Family including Server Core;
• Experience/support of Microsoft Server High availability including clustering, IIS (web hosting), Application Request Routing, files shares;

Desirable

• Experience and/or knowledge of architecting or supporting Azure 
• Experience and/or knowledge of architecting or supporting VMware and NSX
• Experience/support VOIP;
• Experience with SIP technologies;
• Experience/support of Microsoft SQL; 
• Exposure to REST API interfaces;
• Exposure to Web Map Services. 

Other technical expertise, experience and knowledge:

Desirable - Experience working with Telephone (PSTN/PBX/SIP, etc.) and Radio (TETRA, DMR, Broadband PTT etc.) Communications systems.

Experience working with CAD (Computer Aided Dispatch) solutions.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays. 
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

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Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].