Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Talent Pipeline
Good to have skills : App Virtualization, App Packaging
Minimum 2 year(s) of experience is required
Educational Qualification : Graduate

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving issues related to Citrix Virtual Apps and Desktop Architecture, as well as implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: - Provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. - Troubleshoot and resolve issues related to Citrix Virtual Apps and Desktop Architecture. - Implement technology at the operating system-level across all server and network areas. - Provide hardware/software support and implement technology for particular software solutions/vendors/brands. - Work includes L1 and L2/basic and intermediate level troubleshooting. Professional & Technical Skills: - Must To Have Skills: Citrix Virtual Apps and Desktop Architecture. - Good To Have Skills: Unified Communication and Collaboration Operations, App Virtualization, App Packaging. - Solid understanding of operating systems and network infrastructure. - Experience in hardware/software support and troubleshooting. - Knowledge of software solutions/vendors/brands. - Ability to work with L1 and L2/basic and intermediate level troubleshooting. Additional Information: - The candidate should have a minimum of 2 years of experience in Citrix Virtual Apps and Desktop Architecture. - The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Bengaluru office.

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