Major Incident Manager | S2 | IT Operations

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

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The Major Incident Manager role is critical to the smooth running of the Bank, and to minimise any negative impact on our customers when things go wrong. We strive for continual improvement with processes and technology and the Major Incident function is key to the success of this ongoing initiative.

There are lots of opportunities for you to develop your career within IT Operations and we will provide you with the tools and platform to succeed.

The difference you’ll make:

• Managing Incidents to ensure swift resolution to any unexpected interruptions to our services
• Communicating details of the fault regularly and using a language tailored to the audience
• Delivering high quality presentations (verbal / written) on timelines, cause and resolution
• Analysing trends within incident data, uncovering root causes and acting upon these
• Organising and chairing Post Incident Reviews (PIRs) with a focus on ‘lessons learned’
• Ensuring toolsets are updated regularly and accurately
   

What you’ll bring:

• Experience within a Major Incident Team, preferably within a Banking environment
• Communication skills required (written and verbal)
• Experience of using Incident Management Toolsets
• Ability to prioritise workloads in a pressurised environment
• Comfortable with working on a rota and providing 24 hour support when on call

It would also be nice for you to have:

• Financial Services experience
• Previous experience of working in a technical role
• A working knowledge of ither ITIL disciplines and processes or equivalent
• Service Now Knowledge

What else you need to know:

This role is based in Milton Keynes

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

Due to the nature of the role the working hours will be between 07.00 – 20.00, this will be managed with you working staggered shifts within these hours - there is also an on-call rota for Out of Hours calls.

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

1st Stage – Technical Interview – this will a 30min technical interview with one of the team

2nd Stage – A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary and shift allowance, we offer a wide range of benefits that you can choose from and tailor to your needs. 

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Share in Santander’s success by saving or investing in our share plans. 
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.