Job Description:

Here at Rakuten Kobo Inc., we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative, and passionate, they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance-based annual bonuses, stock options, and training opportunities.

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and help us make reading lives better.

The Role:

The Sr. Analyst, Supply Chain is responsible for assisting the procurement, order fulfillment, and reverse logistics areas of the supply chain. Reporting to the Sr. Manager, Supply Chain, the role requires a strong team player who has a high attention to detail and possesses a strong ability to prioritize and self-manage. The ideal candidate will be responsible for processing orders, managing status updates and requests, and receiving, processing, and managing reverse logistics. The candidate will also be responsible for responding to customer inquiries, tracking, and monitoring the statuses of orders and returns. They will also work with the procurement vendor manager regarding procurement purchase orders and the management of daily operations. The candidate will be a key contributor to the global supply chain team.

Key Responsibilities:

• Follow the monthly planning process and place the POs with the vendors.
• Work closely with vendors and ensure the aligned delivery schedule is followed.
• Communicate the delivery schedule with related customers.
• Evaluate vendor performance to monitor on-time and in-full services.
• Raise any issues related to order fulfillment or on-time delivery and follow up on action items.
• Facilitate new vendor onboarding to gather essential details from the vendor and help them integrate into Kobo’s procurement processes and practices.
• Implement procurement strategies to drive cost efficiencies and quality improvements.
• Validate invoices, address, and resolve discrepancies.
• Receive, validate, and process return requests.
• Work with 3PL return facilities to validate return quantities and identify variances.
• Manage return discrepancies, identify root causes, and provide corrective actions.
• Review and ensure all return order statuses are correct.
• Identify and investigate any discrepancies during the month-end process.
• Direct requests and unresolved issues to the designated resources.
• Other duties, including special projects as assigned by the Manager.

Additional Responsibilities:

• Identify and communicate discrepancies in returns.
• Identify and communicate potential stock issues.
• Identify areas of improvement/process optimization opportunities and work with required stakeholders on scope and implementation.
• Maintain and update all process documentation.

Qualifications:

• 3-5 years of supply chain experience within the tech/CPG sectors.
• Experience in procurement, order fulfillment, and reverse logistics is an asset.
• Mandatory previous experience with ERP system(s).
• Experience with SAP is an asset.
• Previous experience in dealing with vendors.
• Post-secondary education in Business and/or Supply Chain Management.
• Intermediate level computer skills, including Excel, Email, Word, and PowerPoint.
• Excellent attention to detail and strong follow-up skills.
• Organized, with a strong sense of ownership over areas of responsibility and the ability to work independently.
• Strong interpersonal and client service skills.
• Ability to think strategically, prioritize, and execute tactically.
• You thrive in a fast-paced environment with tight deadlines.
• Mandarin speaking is an asset.

The Perks:

• Flexible hours and hybrid remote working environment
• Subsidized in-office lunches
• Full benefits starting from your first day
• Paid Volunteer days, unlimited sick days, and 3% RRSP matching
• Monthly commuting allowance for those who are hybrid
• Flexible health spending account
• Talent and development training budget
• Free Kobo device + free weekly e-book or audiobook
• Frequent Lunch and Learns Author series
• Weekly Kobo Tech University sessions
• Weekly trivia happy hours (Thirsty Thursday’s, as we like to call it)
• Maternity/paternity leave top up

About Rakuten Kobo Inc.

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global ecommerce companies, with the world’s most innovative e-reading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.

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