Responsible for leading system or application development or support. Provides vision to the team and assist in technical and/or specialized work in the areas of design, development, enhancements, maintenance, troubleshooting, monitoring, reporting, and support of business applications and systems.

For assigned projects and initiatives, analyze customer requirements, evaluate technology options, develop tactical and strategic plans, evaluate vendor products, recommend end-to-end solutions, implement solutions, and ensure overall quality of deliverables against requirements

Serve as product owner in the design, development, enhancement, and implementation of integrated system solutions and reporting

Operate as a change agent – work with the team to find innovative ways of meeting business demand while delivering exemplary support and delivery services thru supported applications

Analyze core database schemas to facilitate and develop accurate custom reporting including ad hoc and daily, weekly, monthly, etc. production reporting of performance metrics

Management, administration, real-time monitoring, and adjustment of business applications to enable and optimize the performance of the business

Provide hands-on support to troubleshoot, diagnose, and resolve business impacting issues in conjunction with business partner, IT, and vendor

Propose changes to address system issues/problems/improved functionality and capability from a system/application support perspective

Document, track, and monitor problems to ensure a timely resolution

Perform continuous in-depth analysis on results and provide strategic solutions to improve performance

Facilitate user acceptance testing with end-users before deployment

Participate in the development of on-line knowledge management tools for system procedures through effective interaction with business partners and broad understanding of policies and procedures within the division

Coordinate system changes to ensure data integrity

Assist in evaluating vendor packages and make recommendations

For medium to large project efforts, analyze data, identify informational or process requirements/needs, write user stories, identify problems, provide technical advice or consultation, and develop logical solutions to problems

Analyze, diagnose, and draw conclusions on simple to complex technical problems

Create new and/or revised technical procedures and processes and/or follow established procedures, service, and support standards

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field, or equivalent experience

4+ years business or systems analyst experience

Experience managing vendors to a contractual agreement with defined service levels

Experience managing stakeholder relationships

Experience planning, implementing and managing process change in an organization

Advanced knowledge of Microsoft Excel, Cognos, and/or SQL

Ability to work with and analyze large sets of data

Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms and able to tailor communication to audience

Strong analytical and organizational skills

Demonstrated ability to problem solve and troubleshoot simple to relatively complex systems or process issues and design specific solutions

Ability to provide 24x7 global on-call production support as needed

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $63,000.00 - $108,675.00

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

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We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

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