Client Services Manager

How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

This Role in a Nutshell:

The Client Services Manager is responsible for delivery of our services to external clients in a timely and accurate manner. You will learn and be an important point of contact and serve as a subject matter expert for Client Global Human Resource support.

You will help provide support from the point of hire to retirement (H2R) in 170+ countries worldwide to help businesses thrive in their global growth. You will coordinate and supervise services with our professionals in India and with our in-country partners around the world. This is a very hands-on position where you feel comfortable “down in the trenches.” The perfect candidate for this role will have an entrepreneurial spirit and be able to creatively problem solve. They will have a natural curiosity that drives them to seek out more knowledge in order to assist with helping Clients and growing the Company.

How you will make a difference:

• Provide client support for Hiring, onboarding, and HCM systems
• Assist with global payroll support and benefits procurement, administration and ongoing management
• Provide expertise in Global HR compliance, including employment law advisory, employment contracts, data privacy, and HR documentation
• Ensure work is delivered timely and in accordance with GU quality standards with HR support for M&A and spin offs, and PEO (EOR) services
• Communicate with Clients to determine expectations, scope of services, deadlines and other requirements
• Provide ad hoc Human Resources advice as may arise in the course of the engagements or as may be requested, working with the local and global HR team to execute Client inquiries
• Interact with Clients, in-country partners and legal-council as it pertains to the engagement
• Work with Client Service Directors HR with client accounts as necessary
• All other duties as assigned

What will give you an advantage:

• Bachelor's degree, preferably with a Human Resources or Organizational Development major or concentration. Masters preferred.
• 2-3 years of experience in operational HR including,: onboarding, off-boarding, compliance, comp and benefits, payroll and change management
• Experience working with external clients or running a book of business
• Supervisory experience and ability to multi-task preferred
• Experience in HR with a global company in various countries or worked outside of US in Human Resources preferred
• Extensive experience working with various HRIS/HCM systems and knowledge of their features and functions
• Advanced Microsoft tools expertise

Preferred Experience

• PHR of GPHR or equivalent Certification
• Ability to research and implement new technologies and processes environment to improve Clients HR operations
• Demonstrated communications ability with both executive and clerical staff
• Self-starter who learns quickly and can adapt to changes in scope easily
• Seniority Level
• Mid-Senior level
• Industry
• Information Technology and Services
• Employment Type
• Full-time
• Job Functions
• Business Development
• Sales

Why become a Guardian:

International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.

🧑‍🤝‍🧑 Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.

Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.

✨Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

Who we are and what we do:

Safeguard Global is an international company with multiple offices across the globe. We call ourselves Guardians, and there are over 1600 of us in 25 countries. 

As a Work in Any Way company ─ which means we let you decide where and how you work ─ we enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries.

It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service. 

For more information about our solutions, visit: www.safeguardglobal.com

Next Steps:

To apply, please click on the following link. We wish you all the best with your application. Should your application meet the requirements of the position we will be in touch.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.