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About the Role:

Position Title:  Policy Augmentation Team: Training Manager     

Corporate Title: Assistant Vice President                 

Reporting to:  Vice President: Policy Augmentation Lead

Location:  Bengaluru

Job Profile

Position details:

The person will be responsible for creating Training requirement across the Global KYC space. The job entails, creating, maintaining, and enhancing Training requirements and developing training plans for Global KYC teams across different regions, The person will also be responsible to Training, Assess and accredit new and existing staff. 

This role will be reporting to the VP Policy Augmentation team within the Global KYC function. In addition, this area will provide key support, both onshore & off-shore KYC teams.

Key stakeholders in this role are; Operational KYC countries and their leads, regional QC/QA, Financial Crime (2nd line of Defense), Senior management, and all Audit functions. The individual will be a key Subject Matter Expert in Financial Crime Policy Training, supporting the Head of QA in coaching and developing KYC Analysts, QC Teams, SMEs to ensure the highest standards are maintained, processes are as efficient as possible and management information is effective. Driving forward, influencing change, recording changes., is therefore essential in this role.

Roles and Responsibilities

• Training Design & Delivery
• Design and deliver training programs covering all areas of Financial crime
• Conduct induction training for new joiners and refresher courses for existing staff.
• Use various training methodologies including classroom, virtual, and blended learning.
• Develop training materials such as manuals, e-learning modules, presentations, and job aids.
• Regularly update training content in line with policy, system, or regulatory changes.
• Collaborate with department heads and SMEs to identify training needs and performance gaps.
• Act as a liaison between operations teams and learning & development to ensure alignment.
• Measure effective training through assessments, feedback surveys, and on-the-job performance.
• Maintain accurate records of training attendance, assessments, and certifications.
• Lead knowledge-sharing sessions and best practice forums across operational teams.
• Content Development
• Stakeholder Management

Job Requirements:

• One point of contact for any Training development requirements for Global KYC teams and any projects required Training plan and design withing Global KYC teams/
• Drafting KYC Training modules (Instructor-led & online)
• Deliver targeted instructor-led training on a range of financial crime topics
• Manage and Coordinate the scheduling and documentation of online and classroom-based training modules
• Monitor and maintain databases and information related to attendance, reporting, feedback and other records related to training sessions
• Analyse data to track completion and identify and escalate non-compliant employees
• Support eLearning deployment on the regional Training System
• Prepare and provide Management Information (MI) for reporting and presentation to senior stakeholders
• Escalate training-related issues
• Manage and assist in other projects or related duties as required by GFCD Management.

Qualifications:

• 10 – 12 years’ experience working in financial crimes-related compliance function of a large commercial and/or investment bank or in a regulatory agency, with direct sanctions, AML and ABC experience and oversight.
• Experience at a financial institution preferred
• Strong stakeholder management skills, excellent communication and interpersonal skills
• Results driven, with a strong sense of accountability
• Detailed oriented
• Training system and eLearning development experience preferred
• Independent and a self-starter
• Strong problem solving skills and has the ability to work well under pressure
• Advanced knowledge of the Microsoft suite of applications, including Excel, Word and PowerPoint.

What Additional skills are required:

• Minimum Qualification: Graduation in Commerce/Finance or equivalent would be essential (10+2+3) (E)
• Flexibility to work in different shift timings (E)
• Additional certification: ACAMS, ICA or any other Financial Crime Certifications (D)

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.