The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Head of MCV Recruitment & Development with the resources to solve critical problems for the future of our business, which is why we need you. 

Position Responsibilities:

• Own the strategic Mainland Chinese Visitor (MCV) agency recruitment plan, define target profiles and sourcing channels aligning with sales growth and product‑mix goals

• Build a data‑driven recruitment engine, design scorecards and dashboards, campaigns, and packages to maximize business growth

• Lead MCV‑segment EVP and outreach, deliver contests and content tailored to Putonghua speakers, maintain consistent value proposition across touchpoints

• Standardize selection criteria and onboarding process including assessment standards, compensation frameworks, licensing workflows, and fast‑track onboarding for rapid productivity

• Establish the agent development path, coaching routines, activity management and learning pathways to uplift MCV agents’ quality and productivity

• Provide structured coaching, intervene on case quality and sales behavior

• Establish analytics and market intelligence, deliver insights on recruitment outputs, sales impact and quality

• Ensure regulatory compliance and controls across recruitment, onboarding and licensing

• Mobilize cross‑functional MCV taskforces and campaigns, align senior management and communicate progress

• Prioritize initiatives including budget, tools and events, present recommendations to management and own delivery of agreed outcomes.

• Provide strategic oversight and make recommendations to MCV Committee for management decisions

Required Qualifications:

• Bachelor’s degree; industry qualifications (e.g., FLMI, CFP) are advantageous

• 12 years of relevant experience in life/ health insurance industry

• Strong background in MCV business and understand the key business drivers

• Professional knowledge in business development area with strong sales management capability

• Effective presentation and communication skills

• Strong interpersonal skills in managing internal superiors, peers and team as well as managing external relationships

• Strong analytical skills

• Flexible and with strategic thinking

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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