Our Customer Engagement Specialist provides sales support to outside sales representatives for Arbon / independent dealers and is responsible for monitoring and addressing all inbound sales/service requests from current or potential customers.  This position provides an immediate, “live person” response to requests coming from Rite-Hite websites, and will facilitate a connection between the correct sales rep and the customer/prospect. In addition, this position is responsible for answering questions, supplying resources, and following up to ensure the needs of the customer/prospect were met. 

This role has a hybrid schedule with a 7:00AM or 7:30AM start time.

What You’ll Do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Monitor a variety of customer communication channels such as email, website, etc.) and respond in a timely manner to ensure a consistent and positive experience with Rite-Hite and all Rite-Hite representatives. 
• Accurately manage all inquiries using Salesforce and/or other lead management systems.  
• Qualify and assign leads to appropriate salespeople ensuring the customer is handed off effectively and efficiently.
• Maintain a solid level of product and service knowledge. Have command of product resources available to customers (ex: the website) and internal stakeholders who can assist with questions and issues.
• Assist customers with requests for technical manuals, literature, or other information or will forward the request to other personnel if needed. 
• Track and report information on inquiries, leads, and other data. 
• Work with Corporate Marketing to expedite leads obtained from webinars, events, trade shows and all other types of marketing campaigns. Determine the best way to follow up with the contacts and help to distribute the leads to the correct sales representative. 
• Provide lead summary reports/results and identify trends in lead results for use by marketing and sales. 

What We Look For

The successful candidate will possess: 

• Associates degree (A. A.) from two-year college or university, 1+ years related experience and/or training
• Experience with Salesforce and Microsoft office preferred 
• Good verbal and written communication skills 
• Multitasking skills, with the ability to independently prioritize and execute 

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