Officer, Sales

Posted:
11/7/2024, 4:00:00 PM

Location(s):
Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support ⋅ Sales & Account Management


Job Description

  • Manage and execute the sales activities target given by the company across various
  • e-commerce platforms. (Facebook ads, Social media, and etc)
  • Response to online enquiries and engage with the customer promptly and professionally
  • Build and maintain strong relationships with customers through online interaction.
  • Provide excellent customer service, resolving issues and offer products.
  • Meet and exceed individual and team target (KPI)
  • Track and report for sales performance and identifiers for improvement
  • Update industry market trend and competitors activities
  • Understand the company products to have the product knowledge and to service the customer with efficiency
  • Contribute development and execution on online strategy
  • Identify new opportunity for growth and propose innovative and sales initiative
  • Other tasks as assigned.

Your KPIs:

  • Successfully achieve revenue targets generated from sales within specific period of time
  • Ability to achieve high numbers of conversion from potential customer to paying customer
  • The ability to reach good customer satisfaction service by giving out the needed information and good engagement with the customer
  • Average time of leads time response
  • Capacity to handle uncertainty and ambiguity, and a fast paced work environment
  • Ability to prioritize work based on strategic importance and level of impact on business

Skill Required :

  • 1 - 2 years of experience in Sales division
  • Eager to work in a small team and fast paced environment
  • A good listener with strong communication skills
  • Excellent ability of cross-functional communication
  • Good engagement with the customer
  • Always be ready to handle all types of challenges/customer
  • Fast learner on the product knowledge
  • Fluent in spoken and written English. Fluency in other languages is a plus (Arabic)
  • A start up attitude, highly collaborative with the team