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Position Overview

Autodesk is looking for a Credit & Collection Analyst based in Japan. Reporting to the Senior Manager of APAC Customer Financial Services based in Singapore, you will be involved in the quote to collect processes of Autodesk. Primary job responsibilities include credit assessment of customers, understanding customer disputes and working with external/internal stakeholders for collections in accordance with Autodesk policies and internal controls.

Responsibilities

• Maintain an ongoing program of appraisal and analysis of account activity / payment status

• Identify accounts whose continued failure to adhere to payment schedules / honour payments commitments indicates limited potential for securing payments through continued collections efforts

• Make recommendations as appropriate to department management regarding the viability of transferring accounts to a third party collections agency or legal action

• Manage customers’ tax deductions and the maintenance of relevant supporting documents (for Japan and other assigned regions)

• Make business decisions regarding the viability of extending credit to customers and potential customers using the Company’s established credit matrix and corresponding processes to determine credit worthiness

• Identify and approve credit applications of customers whose financial / business performance meets matrix requirements, subject to the Analyst’s assigned financial limitations.

• Identify and disapprove credit applications of customers whose financial / business performance fails to meet matrix requirements or whose past record of business activity with Autodesk / record of payments indicates an unacceptable credit risk. Develop and maintain written documentation of all approved / disapproved credit decisions

• Develop formal written / oral analysis of marginal credit applications, escalating the credit application to regional credit management for evaluation and determination. Ensure supporting credit analysis includes information relating to all factors considered relating to the application’s credit worthiness as defined within the parameters of the credit matrix

• Make recommendations on process streamlining as required/needed

• Maintenance of necessary collections/payment records in accordance with the Company’s policies and procedures

• Manage a portfolio of assigned accounts (for Japan and other assigned region) that are behind schedule in their payments to the Company. Research account financial / operating situation to identify indications of deteriorating financial conditions. Contact customers regarding payment of overdue invoices. Secure information from customers regarding the basis for non-payment, including:

  • Customer’s temporary financial inability to pay the invoice short term

  • Customer’s dissatisfaction with some element of the Company’s products or services and need for resolution of product/service issue prior to payment

  • Customer’s long-term financial insolvency and potential for never paying the invoice

• Negotiate with customers and providing support to secure commitments to pay amounts due in the shortest time possible, including arrangements for rescheduling of the payments process. Follow up with customers to ensure commitments to pay are honoured. Team with Company Sales as necessary to secure support for payment

• Work with dissatisfied customers to identify the nature of the problem relating to the Company’s products and/or services and with Company Operations to arrange for appropriate technical staff support to address/rectify the issue. Team with the relevant internal teams/departments to resolve the customer issue and secure customer payment

• Provide ongoing updates of client contact / client commitments discuss negotiating strategy / possible alternatives, review performance to date against the Company’s standard metrics

Minimum Qualifications

• Bachelor Degree or above

• Native Japanese language proficiency is a must

• Proficient in written/spoken English

• Proficient in MS Office

• Knowledge of enterprise system (e.g. SAP, S/4, SFDC) is an advantage

• Minimum 2 years of working experience in the following areas:

  • Accounts Receivables Management

  • Credit and Collections

  • Finance

  • Customer Support Services

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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