Business Manager - Consumer Services & Solutions

Description -

About the role

HP is on a journey to continue to transform our business and drive growth across several key pillars. At the heart of that strategy is a focus on growing our Consumer Services and Solutions (CSS) business. We have a strong value proposition in our Print and PS services business today and we continue to leverage learnings from across the portfolio to drive growth of the existing business across Print and Personal Systems (PS) and bring new services to market.

The CSS team is seeking a Country Business Manager to execute plans and strategy to meet our immediate Digital Services (Carepacks, Smart Friend, etc.) growth targets for Print and PS Services in Japan. In the longer term, this position is expected to rollout, manage & grow future CSS portfolio, for example, Instant Services, Device-as-Service or unique consumer services designed for the designated market(s). The ideal candidate will have in-depth Channel and Category GTM experience and will be able to navigate markets of this scale and scope.  In this role you will collaborate with key stakeholders (Sales, Marketing, Category, Omnichannel) to identify opportunities across the markets and with specific accounts to deliver on transactional and subscription revenue, and operating plan metrics.

This role requires an understanding of the market landscape and HP’s Digital Services portfolio to manage existing business, execute growth plans, and drive adoption of new services in the market. 

Responsibilities

• Heads the CSS business in designated country.

• Immediate term - manages HP’s existing Digital Services (Carepack, Smart Friend, etc.) business across Print and PS while evolving and scaling that business as we growth our services portfolio in Japan.

• Executes short and mid-term plans to achieve market growth, revenue, and operating profit goals by growing Consumer services attach and penetration rates to hardware sales. This involves account specific growth plans for strategic partners, actively leading definition of Japan business plans.

• Develops strategy in collaboration with key stakeholders (Sales, Marketing, Category, Omnichannel) to position HP to grow the business.

• Leads business development for entire CSS portfolio in key Digital Services channels Japan for both direct and indirect, bundles and standalone sales.

• Plays a leadership role on all Digital Services topics within the team and serves as the Digital Services Subject Matter Expert, supporting teammates as needed to facilitate discussions with their accounts.

• Leads all business development efforts in Japan and explores new growth opportunities.

• Mid-Long term – leads business development in Japan and/or any other designated market(s) for broader CSS portfolio such as Instant Services, Device-as-a-Service and unique consumer services programs.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of work experience, preferably in category management, P&L management, or a related field.

Knowledge & Skills

• Demonstrated mastery of the Print and PC services category, business management and sales challenges and strategies.

• Knowledge of Services and Solutions industry and Subscriptions business model

• Understanding of HP Consumer go-to-market and the role the channel plays in HP's success. Experience with Retail & Online business models and execution.

• Strong financial planning and modelling skills, comfortable managing complex business planning and reporting.

• Strong communication and negotiation skills across a variety of HP Internal and External audiences. Demonstrated ability to influence cross-functional stakeholders and work collaboratively to execute joint plans.

• Knowledge of promotional marketing processes and practices.

• Proficiency in Japanese (or any market local language) and English

• Experience in strategic business-to-business (B2B) development.

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

• Print and PS Solution selling with high complexity across multiple product lines

• Drives standardization and effectiveness at the Country and Market level.

Other:

• Positive can-do attitude with growth mindset

• Energetic, self-starter, curious, experimental

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales

Schedule -

Full time

Shift -

No shift premium (Japan)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement