Job Summary

Responsible for administering and providing guidance and resolution for a wide variety of collection functions. Verify, research, and resolve issues regarding billing and posting variances. Provide oversight for day-to-day activities of the team.

Major Tasks, Responsibilities, and Key Accountabilities

• Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Provides oversight to the process of gathering, compiling, and maintaining basic credit information.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Sets up and/or obtains approval to set up accounts.
• Responds to all communications and requests for assistance from the field in a timely manner.
• Reviews and submits adjustments and write-offs to management in accordance with company policy.
• Serves as mentor and trainer for junior team members.

Nature and Scope

• Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.
• Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.
• Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.