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Job Description

Job Summary

As Business Owner in SCB Easy Channel, you're responsible for shaping the SCB Easy—our flagship mobile banking platform’s overall business performance—driving revenue growth, enhancing customer experience, and optimizing cost-to-serve. This role combines strategic thinking with hands-on execution, requiring you to develop actionable business strategies and translate them into measurable outcomes. You will work closely with cross-functional teams—including Technology, Marketing, Operations, and Data Analytics— to continuously improve customer experience, enable business growth, and deliver cost efficiencies.

Job Descriptions:

• Develop and execute business plans that drive revenue growth, improve customer engagement, and enhance cost efficiency for SCB Easy
• Translate strategic priorities into clear, actionable initiatives, including the migration of services from offline to digital channels
• Define key business metrics and collaborate with data teams to track channel performance and initiative outcomes
• Analyze customer behavior, platform usage, and operational data to support strategic decision-making and prioritize improvements
• Lead A/B testing and analytics initiatives to improve channel performance and customer satisfaction
• Serve as the main point of contact for cross-functional stakeholders including Technology, Legal, Compliance, and Marketing
• Prepare structured proposals, business cases, and impact assessments for internal reviews and decision-making forums

Qualifications:

• Bachelor’s or Master’s degree in Business, Finance, Technology, or related fields
• 5+ years of experience in digital platform business management or consulting, ideally in banking or fintech.
• Strong understanding of mobile app ecosystems, digital banking trends, and customer behavior
• Proven track record of delivering complex digital business initiatives with measurable outcomes
• Strong business acumen and experience in cross-functional collaboration
• Excellent analytical, leadership, and communication skills

Preferred Skills:

• Familiarity with Thai financial services regulations and consumer banking trends
• Experience with APIs, mobile app development, or digital wallets is a plus
• Strong stakeholder engagement skills and project management skills

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.