Application Tech Support Practitioner

Posted:
8/21/2024, 5:00:00 PM

Location(s):
Indore, Madhya Pradesh, India ⋅ Madhya Pradesh, India

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
IT & Security

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Teams Infrastructure system or application. Dedicated to quality, you will use exceptional communication skills to keep our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the Microsoft Teams Infrastructure system or application. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients using the Microsoft Teams Infrastructure system or application. - Troubleshoot technical issues and provide timely resolutions. - Ensure the smooth functioning of the Microsoft Teams Infrastructure system or application. - Collaborate with team members to identify and resolve complex technical issues. - Stay updated with the latest developments in the Microsoft Teams Infrastructure system or application. - Assist in the implementation and configuration of the Microsoft Teams Infrastructure system or application. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure. - Strong understanding of cloud-based technologies and infrastructure. - Experience in troubleshooting and resolving technical issues. - Knowledge of networking protocols and concepts. - Familiarity with ITIL processes and best practices. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Teams Infrastructure. - This position is based at our Indore office. - A 15 years full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing