Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Teams Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft Teams Infrastructure system or application. Dedicated to quality, you will use exceptional communication skills to keep our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the Microsoft Teams Infrastructure system or application. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients using the Microsoft Teams Infrastructure system or application. - Troubleshoot technical issues and provide timely resolutions. - Ensure the smooth functioning of the Microsoft Teams Infrastructure system or application. - Collaborate with team members to identify and resolve complex technical issues. - Stay updated with the latest developments in the Microsoft Teams Infrastructure system or application. - Assist in the implementation and configuration of the Microsoft Teams Infrastructure system or application. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure. - Strong understanding of cloud-based technologies and infrastructure. - Experience in troubleshooting and resolving technical issues. - Knowledge of networking protocols and concepts. - Familiarity with ITIL processes and best practices. Additional Information: - The candidate should have a minimum of 3 years of experience in Microsoft Teams Infrastructure. - This position is based at our Indore office. - A 15 years full-time education is required.

15 years full time education

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