Job Summary:

The Product Manager is responsible for owning the product strategy and roadmap for the TSI Auto Solutions products and ensuring the organization is building the right capabilities at the right time to drive adoption, retention, and revenue growth.
This role leads market and competitive analysis, defines clear product direction, and translates customer and business needs into prioritized, outcome-based roadmaps. They partner closely with R&D, Business Development, Delivery/Implementation, and Client Services to deliver product improvements that are market-relevant, scalable, and commercially successful.

Job Description:

RESPONSIBILITIES

 Product Strategy & Roadmap Ownership

• Define and maintain a clear product vision and multi-quarter strategy aligned to company goals and target segments.
• Own the product roadmap (quarterly and annual horizon), including prioritization, sequencing, and outcome metrics.
• D Establish product success metrics and routinely measure progress (activation, adoption, retention, expansion, churn, CSAT/NPS, time-to-value, support volume).
• Develop business cases for investments and platform initiatives, including expected impact and explicit trade-offs.
• Drive alignment with leadership and stakeholders through clear communication.

Competitive & Market Intelligence

• Lead ongoing competitive analysis (capabilities, positioning, strengths/weaknesses; include pricing/packaging inputs where relevant).
• Identify market trends and emerging needs, translating them into product opportunities and strategic bets.
• Produce enablement-ready artifacts (battlecards, positioning briefs, differentiators, objection handling).

Customer Discovery & Problem Definition

• Lead continuous discovery through customer interviews, feedback loops, usability testing, and analysis of product usage data.
• Translate insights into clear problem statements, hypotheses, and success metrics.
• Partner with customer-facing teams to capture recurring friction points in onboarding, configuration, and ongoing use; prioritize the highest-impact improvements.
• Improve time-to-value by removing workflow bottlenecks.
• Build a predictable insight cadence: interviews, win/loss input, support themes, usage analytics.

Delivery, Execution & Quality Partnership

• Own the product backlog: define epics/user stories, acceptance criteria, sequencing, and release goals.
• Work closely with Sales, Delivery, and Support to ensure product decisions reflect operational realities and customer impact.
• Partner with Software Development and QA to plan releases, manage scope, and maintain quality standards.
• Drive trade-off decisions quickly and communicate rationale clearly across stakeholders (“why now” and “what we’re not doing”).
• Ensure releases are customer-ready with clear value messaging, release notes, enablement, and support readiness.

SaaS Platform & Operational Excellence

• Work with R&D on scalability, reliability, security, performance, and observability priorities that protect customer experience.
• Partner on release discipline and change management (rollout plans, feature flags where applicable, deprecation plans).
• Monitor production signals and customer feedback (usage trends, support tickets, incident patterns) and prioritize improvements.
• Align with internal teams on entitlement, packaging, and operational workflows that support growth at scale.

Worker Type:

Regular

Number of Openings Available:    

1