Associate Customer Success Executive

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? Do you have previous experience driving renewal and upsell sales motions for existing accounts?  Are you motivated by uncapped commissions?  If yes, we are looking for you.

About the Role:

In this opportunity as an Associate Customer Success Executive you will:

• Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group
• Identify the best virtual channel for engagement with customers
• Validate customer needs, shapes product plans and drives sales to close
• Support in developing and executing territory growth strategies
• Possess core knowledge across products within the subsegment and engages Sales Specialists where deep product expertise is required to drive to close
• Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory
• Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window
• Use an automated and insight-driven Salesforce workflow to progress deals
• Nurture opportunities and move more renewals outside the ‘digital first’ selling scenarios to close for: existing ‘non-named’ account renewals and existing ‘non-named’ incremental sales (upsell)
• May lead and be accountable for straight-forward projects and associated teams.
• Provides input to the objectives and goals of the department.
• Responsible for managing own time and responsibilities.
• May participate in complex projects that affect a Business Unit or regional area.
• May train or mentor colleagues

About You

You’re a fit for the role if your background includes:

• Bachelor's degree or equivalent work experience.
• 2+ years of experience in Customer Success, Customer Service/Support, SaaS Implementation and opportunity management
• Proven experience managing to a monthly quota (including renewals, upsells and price uplifts)
• Financial / commercial acumen
• Advanced verbal and written English communication
• Strong interpersonal skills (personable and professional) and relationship oriented
• Commitment to a schedule that coincides with the customers workday
• Intermediate computer skills and ability to navigate software programs (Microsoft Suite)
• Experience in CRM preferred
• Ability to rapidly learn new knowledge and acquire new skills
• Ability to maintain stable performance under pressure (such as time pressure or job ambiguity)Determination, persistence, resiliency and patience in the face of adversity
• Junior-level professional with knowledge in Accounting or SAS, customer success's background discipline or specialization. 
• Sets priorities to meet deadlines; develops plans to meet short-term objectives.
• Applies a wide range of policies or standards in straightforward situations.
• Identifies and resolves standard technical and operational problems.
• Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used

To apply, please upload your updated resume in English.

Location: CDMX

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture:  Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.