At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Position purpose:
We are looking for a Salesforce Order Management System and Service Cloud Developer with strong integration experience to build, enhance, and stabilize our Service Cloud environment. This role will partner closely with the OMS/Service Cloud Architect to remediate issues from a recent implementation and deliver reliable, agent-friendly solutions for order-related customer service.

This is a hands-on development role focused on Apex classes, Lightning Web Components (LWC),  integrations, and automation.

We offer:

• Extraordinary employee experience

• Flexible schedule

• Working from home up to 5 days a week

• Fitness subsidy

• Education subsidy

• 3 paid days to enjoy outdoor activities

• 5 Personal/sick days

• L.L.Bean employee discount

• Asociación solidarista

• Life and medical insurance

• Company doctor

About the role

Salesforce Development

• Develop and maintain custom Order Management and Service Cloud functionality using Apex, Lightning Web Components (LWC), Flow, and declarative tools.

• Implement Service Console customizations to surface OMS order data clearly and efficiently for agents.

• Build and optimize automation for case creation, order lookups, escalations, and follow-ups.

OMS Integrations

• Develop and support real-time and asynchronous integrations between Salesforce OMS and back-end platforms.

• Consume and expose REST/SOAP APIs for order status, shipments, returns, and refunds.

• Handle complex OMS data structures including order headers, line items, fulfillment events, and RMAs.

• Implement error handling, logging, and monitoring for OMS integrations.

Stabilization & Optimization

• Troubleshoot and resolve issues stemming from the prior implementation (performance, data inconsistencies, automation conflicts).

• Refactor existing Apex, Flows, and LWCs to align with architectural best practices.

• Improve system performance and agent usability in high-volume service environments.

Collaboration & Quality

• Work closely with architects, admins, QA, and business stakeholders.

• Participate in code reviews, sprint planning, and release management.

• Document technical solutions and integration behaviors clearly.

On-Call and Support

• Responsible for 24/7 research and resolution of production system problems.

• On call – provides day time and after hours on call support.

About you:

• Education level: Bachelor degree in Computer Science, Information Systems, or related field.

• Experience: Over 4 years of hands-on experience in Salesforce development, with a strong focus on Salesforce Core (Sales Cloud, Service Cloud) and Salesforce Order Management System (OMS).

• English level: C1 (Advanced)

• Strong Apex, LWC, SOQL, and Flow skills

• Hands-on experience integrating Salesforce with enterprise order-related systems

• Understanding of order management concepts (orders, shipments, returns payment processing and refunds)

• Experience debugging complex integration and data issues

• Familiarity with Salesforce DX, source control (e.g., Git), and CI/CD pipelines for Salesforce deployments.

Preferred Qualifications

• Salesforce Platform Developer I or II certification

• Salesforce Order Management Accredited Professional

• Experience with Salesforce integration patterns, APIs, and middleware

• Retail or ecommerce service experience

• Exposure to other enterprise OMS platforms

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.