Professional Business Support Administrator

Division: Supervision, Policy & Competition

Department: Specialist Directorate – Resolution and Insolvency

• Salary: National (Edinburgh and Leeds) ranging from £25,000 to £33,333 and London from £27,500 to £36,633 (salary offered will be based on skills and experience)

• This role is graded as: Professional Support - Corporate

• Your recruitment contact is Tahir Khan via [email protected]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting within the Specialist Directorate, the R&I department focuses on all aspects of actual or potential firm failure across FCA-regulated firms, identifying and recommending resolution strategies for failing or at-risk firms and supporting Supervision in their implementation.

Role responsibilities:

• Providing administrative support to the management team and wider department. This will include coordination of activities, diary management for the managers and other secretarial and general administrative tasks

• Liaise with internal and external stakeholders, dealing with conflicting meetings and working within tight deadlines

• Working collaboratively with colleagues, providing ad hoc support on exciting projects and initiatives across the department, and contributing to meaningful work

• Liaison with the R&I Head of Department’s PA, cross directorate PBSs and the Directorate’s office to ensure that the business needs of the division are met

• Ensuring the smooth running and coordination of the department

• Supporting department recruitment activities such as raising roles on the appropriate systems, liaising with HR regarding interviews and associated diary management

• Reinforce departmental compliance to FCA business policies, for example abiding by comms policies, business continuity processes and timesheet completion and ensure key messages are cascaded to the Department

Skills required:

Minimum:

• Prior experience in professional business support roles or other relevant administrative and coordination experience

• Proven experience in diary management, ensuring schedules and communications and well-organised.

• Prior experience of handling confidential and sensitive information with discretion, maintaining confidentiality across all communications and documentation

Essential:

• Proven experience demonstrating strong communication (written and verbal) and organisational skills to support smooth operations

• Excellent IT skills, including sound knowledge of Word, Excel, Outlook, SharePoint and other similar packages, and able to get up to speed quickly with new systems

• Strong stakeholder and relationship management skills, both with internal and external stakeholders, with a professional approach with the ability to adapt communication style accordingly

• Ability to work on own initiative, prioritising, working under pressure and to tight deadlines whilst maintaining accuracy

• Flexible and willing to take on new tasks and responsibilities and to adapt to change

• Ability to identify priority tasks for the Department and understand how their role fits into wider FCA objectives

Benefits:

• 25 days annual leave plus bank holidays

• Hybrid model with up to 60% remote work

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
 

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes  we may progress applicants whose experience most closely matches the role’s key requirements.
 

Useful Information and Timeline 

• Job advert close: Monday 19th January at 23:59pm

• CV Review/Shortlist: 21st January

• Interview: w/c 2nd February

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.