Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

Reporting to the Head of Digital Engineering Operations, The Director of Digital Engineering Process Operations is responsible for leading the development, implementation, and continuous improvement of technical processes across the organization. This role involves strategic planning, collaboration with various departments, and ensuring that processes align with the company’s goals and objectives.

This role ensures that operations are managed efficiently, minimizing downtime, and impact on technical operations.  Specifically, the Director of Digital Engineering Process Operations will be responsible for the following:

• Develop and implement strategies for business process improvement and optimization.
• Identify and analyze current business processes and workflows to pinpoint areas for improvement.
• Work closely with stakeholders to design and implement process improvements.
• Train and guide staff on new or improved processes.
• Measure the impact of process improvements on performance metrics and report findings.
• Foster a culture of continuous improvement within the organization.
• Ensure all processes comply with industry standards and regulations.
• Drive innovation in business processes to enhance efficiency and productivity.
• Oversee daily activities to ensure efficient and effective operations.
• Develop and implement standard operating procedures (SOPs) for processes to ensure consistency.
• Work closely with stakeholders to design and implement process improvements.
• Analyze and document current processes and Identify opportunities for improvement.
• Stay updated with the latest technologies and industry trends.
• Use business process modeling tools (e.g., BPMN) to visualize processes.
• Collaborate across Digital teams and stakeholders to ensure handover and process flows are efficient and effective
• Implement a system for continuous feedback to improve processes.
• Resolves critical issues and contributes to the business unit/area development.
• Adheres to the departmental application development and client delivery process standards.
• Leverages operational analysis to provide input on product direction to product managers.
• Coordinates with industry compliance consultants and product managers to verify applications meet regulatory compliance.
• Manages work efforts of managers/supervisors with responsibility for hiring, firing, performance appraisals and pay reviews.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Proven leadership experience, with the ability to manage and motivate a team.
• Extensive experience in business process management, with a proven track record of leading process improvement initiatives.
• Strong problem-solving abilities and attention to detail.
• Ability to analyze and interpret data to support decision-making.

Personal Characteristics 

• Proven experience in leading and managing teams, including recruitment, performance management, and professional development. 
• Clear and effective communication is crucial for coordinating with various teams and stakeholders.
• The ability to manage multiple tasks, schedules, and deadlines efficiently.
• Innovative mindset to implement new technologies and methodologies.
• Adaptability at identifying potential issues and developing contingency plans.
• Working well with development, operations, and testing teams is key to ensuring smooth releases.
• Experience in managing people and leading teams through complex projects is beneficial.
• The ability to adapt to changing circumstances and new technologies is important in the fast-paced world of software development.
• Demonstrates judgment and flexibility; thinks about issues and develops solutions that thoughtfully take the broader context into account - positively deals with a shifting demand for time, priorities, and the rapid change of environments. 
• Takes an ownership approach to engineering and product outcomes. 
• Action-oriented self-starter who can set strategy and drive execution with a “roll up the sleeves” approach. 
• Strong leadership skills with the ability to inspire, motivate, and mentor teams towards achieving strategic objectives and delivering high-quality mobile solutions. 
• Penchant for excellence, both personally and professionally, demonstrated by intellectual curiosity, track record, and reputation; shows strong attention to detail and implementation of best practices with an inclination for continuous improvement. 
• Ability to quickly establish strong credibility with employees, business partners and external resources. 
• Embodies and delivers the firm's values and culture towards colleagues, clients, and communities: 
  • Win as one team 
  • Lead with integrity 
  • Be the change 

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $145,900.00 - $245,120.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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