Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a Network Operation Center Engineer!  

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: Sensus, a Xylem brand, seeks to hire a Network Operation Center Engineer who will provide support for our hosted customers, public cloud implementations, as well as, build and maintain our documentation.

*After training this position's schedule will be 6pm-6am with a 4 day weekend every other week

 

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.    

• Good analytical and debugging skills, strong software/OS aptitude, a meticulous approach to analyzing and resolving technical problems
• Has knowledge and experience to maintain technical processes/documentation and automations/scripts
• Great Customer Service Skills
• A self-starter capable of taking initiative.
• Recognize issues that must be quickly escalated
• Work cross functionally with other Internal teams
• Ability to provide support that includes proactive monitoring, troubleshooting, system security and optimization, and Customer Service.
• Own and manage escalated support cases
• Perform root cause analysis to completion and resolution
• Log and document all issues in our issue tracking system, updating cases as needed until resolved
• Manage case load to meet defined service levels
• Provide feedback on how to improve the product
• Help improve customer support methods and processes
• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS:

• Must be able and willing to work flexible shifts, including nights/weekends
• This position requires a four-year college degree in a technical field or equivalent experience.
• Minimum 2 years of experience in IT support / Desktop Support
• Strong operating systems knowledge – Linux/Windows/VMware
• Knowledge of networking fundamentals
• Strong troubleshooting skills
• Experience with ticketing systems (JIRA/Salesforce/Remedy)
• History with document collaboration tools (Confluence/Wiki)
• Strong verbal/communication skills required.
• Ability to adapt and work in a fast pace environment.
• Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards

Salary:  $70k

Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Xylem does not provide visa sponsorship for this position

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.   

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. 

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Salary range:

$71,000.00 - $113,500.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.