Project Role : Software Development Engineer
Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.
Must have skills : Cloud Contact Center Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 year of full time education

Roles & Responsibilities: • 3-4 years of Experience in Alvaria IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems • Experience in Operations and Implementation Inbound and Outbound voice applications on Alvaria Platform like Alvaria Dialog Designer, Alvaria Voice Portal/Experience Portal. • Demonstrated abilities in Integration of IVR application with database and Web Services • Strong problem solving, and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction • Experience in installation of IVR Systems like Alvaria Voice Portal and Voice Portal Management System Configurations • Experience in Configurations and Support for Call Center Technologies like Nice, Verint System • Experience understanding of Call Vectors and deployment of Call Flows • Experience Scheduling Backups and performance tuning. Professional & Technical Skills: • Knowledge in integrating IVR with telephony interfaces • Development and Support Mix and Experience in Installation and configurations • Strong technical, logical, and analytical skills. • Strong team player and cooperative skills. • Advanced analytical, conceptual, and problem-solving abilities • Strong written and oral communication skills • Ability to work in a team-oriented, collaborative environment. • Ability to translate an idea or need into a completed solution or work product. Additional Information: • tech support role - 9 hrs application support on shift basis

15 year of full time education

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