Join BAMF Health, where you're not just part of a team; you're at the forefront of a revolution in Theranostics, changing lives for the better. As a member of our global team, you'll contribute to pioneering technology and deliver top-tier patient care.

Located in the heart of downtown Grand Rapids, our cutting-edge global headquarters resides within the state-of-the-art Doug Meijer Medical Innovation Building. Step into our modern and spacious facilities, where innovation thrives and collaboration knows no bounds.

Join us in our mission to make Theranostics accessible and affordable for all, and be part of something truly remarkable at BAMF Health.

The Technical Specialist is responsible for providing technical support and assistance to end-users, ensuring smooth and efficient operation of the IT infrastructure. They play a critical role in troubleshooting and resolving technical issues, installing and maintaining hardware and software, and providing exceptional customer service to ensure user satisfaction. The Technical Specialist will be responsible for managing helpdesk tickets, diagnosing and resolving technical problems, and collaborating with other IT team members to support various IT initiatives and projects.

Duties and Responsibilities, including but not limited to:

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues. Assist end-users with technical incidents via phone, email, chat, or in-person.

• Manage service desk requests via a service request system, ensuring timely resolution of issues and proper documentation of solutions.

• Install, configure, and maintain computer systems, software, printers, and other peripherals. Ensure all systems are installed with the latest patches and security updates.

• Assist with the setup and deployment of new hardware and software for end-users, including workstations, laptops, and mobile devices.

• Provide support for various IT projects, including system upgrades, migrations, and implementations. Collaborate with other IT team members to ensure successful project delivery.

• Create and maintain technical documentation, including user guides, troubleshooting steps, and standard operating procedures.

• Assist in maintaining IT asset inventory, tracking hardware and software assets, and ensuring proper licensing compliance.

• Stay updated with the latest industry trends, new and emerging technologies, and IT best practices in support and service desk operations. Continuously enhance knowledge and skills through self-study, attending conferences, or participating in relevant training programs.

• Provide exceptional customer service to end-users, ensuring their technical needs are met promptly and efficiently. Communicate effectively with users to understand their issues and provide appropriate solutions.

Basic Qualifications:

• High School Diploma or GED required

• 3+ years of experience in IT support or helpdesk roles, providing technical assistance to end-users in a professional environment required

• Proficiency in troubleshooting hardware, software, and network issues, with a solid understanding of Windows and macOS operating systems required

• Experience with service desk ticketing systems and remote support tools required

Preferred Qualifications:

• BA or BS in Computer Science, Information Technology, or equivalent preferred

• Experience with Active Directory, Office 365, and basic network administration preferred

• CompTIA A+ preferred

• CompTIA Network+ preferred

• Microsoft Certified: IT Professional preferred

• Apple Certified Support Professional preferred

Schedule Details:

• Employment Status: Full Time (1.0 FTE)

• Hours of work: 8:00 a.m.- 5:00 p.m.

• Days worked: Monday - Friday

At BAMF Health, our top priority is patient care. To ensure we are able to drive a Bold Advance Medical Future, we offer a well-rounded benefit package to care for our team members and their families. Highlights include:

• Employer paid High Deductible Health Plan with employer HSA contribution

• Flexible Vacation Time

• 401(k) Retirement Plan with generous employer match

• Several benefit options including, but not limited to; dental, vision, disability, life, supplemental coverages, legal and identity protection

• Free Grand Rapids downtown parking

BAMF Health is an Equal Opportunity Employer and will not accept or tolerate discrimination or harassment against any applicant, employee, intern, or volunteer based upon the following characteristics: race, color, religion, creed, national origin, ancestry, sex, age, qualified mental or physical disability or handicap, sexual orientation, gender identity/expression, transgender status, genetic information, pregnancy or pregnancy-related status, marital status, veteran status, military service, any application for any military service, or any other category or class protected by applicable federal, state, or local laws.