Role :

• Assist in leading the SAP Technical Support team to deliver an efficient and effective SAP Basis system implementation, maintenance and support activities.
• Manage the SAP Basis enhancements and projects.
• Design, build, configure, test and roll-out SAP Basis enhancements and projects, according to agreed deliverables and deadlines.
• Develop a work culture that fosters service excellence and customer focus. Guide the SAP Technical Support team to deliver support services that meet or exceed the clients’ expectations, with compliance to the SLAs defined by the Service Management team within budget and on time.
• Design and develop secure and reliable SAP solutions to Sime Darby Group or External Customers, in accordance with corporate standards and strategies. This includes planning (ensuring proper work plan with realistic estimates), resource management (ensuring sufficient resources, in terms of both numbers and skills), managing the schedule, managing the costs, managing the risks and managing the overall scope of work.
• Guide SAP Technical Support team members to demonstrate the required customer service, functional, technical and development skills.
• May be required to provide support to other IT initiatives on an as-and- when basis.
• Coordinate and supervise the resources and activities within the SAP Technical Support team.
• Provide support, guidance and tools for SAP Application Services team to be able to provide effective SAP system implementation and support activities, and delivered the services in line with standards and strategies on time and on budget.
• Manage the budget and project plans for SAP Technical Support team.
• Design and develop the technical architecture and perform assessments to ensure the overall SAP system and infrastructure meet the business requirements and is technically sound and scalable.
• May be required to work on pre-defined shift plans and/or be on standby for operations support
• Manage incidents / problems until resolution. Monitor incidents / problems that have been handed to vendors and ensure users are contacted with resolutions.
• Establish communication and escalation protocols to ensure timely analysis, resolution and follow-up of issues.

SAP Technical Support :

• Coordinate and supervise the resources and activities within the SAP Technical Support team.
• Provide support, guidance and tools for SAP Application Services team to be able to provide effective SAP system implementation and support activities, and delivered the services in line with standards and strategies on time and on budget.
• Manage the budget and project plans for SAP Technical Support team.
• Design and develop the technical architecture and perform assessments to ensure the overall SAP system and infrastructure meet the business requirements and is technically sound and scalable.
• May be required to work on pre-defined shift plans and/or be on standby for operations support.

Project Management:

• Monitor to ensure sufficient support and resources for delivery of server related projects and within budget and on time.
• Support the transition team in ensuring that all technical knowledge is captured.
• Ensure that the site operation teams are fully trained to support the site infrastructure.
• Perform job shadowing and go-live preparations.
• Advice the Service Management team /Project Manager on all department related projects on priorities of enhancements, projects and staffing.

Service Management and Continuous Improvement:

• Manage incidents / problems until resolution.
• Monitor incidents / problems that have been handed to vendors and ensure users are contacted with resolutions.
• Establish communication and escalation protocols to ensure timely analysis, resolution and follow-up of issues.
• Evaluate and approve change requests and ensure that the changes made are in accordance with the change management procedure.

Experience Needed:

• SAP Administration

• New System Installation

• System Upgrade & Patching

• System / Performance Monitoring

• Requirement Gathering

• Configuration & Testing

• Security Policy Formulation

• Root Cause Investigation

• Performance Enhancement

• Knowledge in SAP ERP, Solman 7.0 or higher, HR, Hana, BW and BPC and Portal system.

• Minimum 5 full implementation cycle for SAP system.

• Knowledge in following Operating System- AS400, Window, Unix/Linux

• Knowledge in following Databases- DB2, SQL Server, Oracle , Sybase, Hana 1.0 or higher

• Knowledge in supporting system upgrade and patching, covering the databases highlighted above.

•At least 5 years of working experience in SAP or other ERP technical support environment.

• Experienced in working with business processes at regional level to ensure solutions and services takes into consideration cross function and cross border impacts.

• Ability to communicate with users at various working levels and of different nationalities.

• Ability to convey information to both a technical and non-technical audience

Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University

• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition

• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

• More time to do the things you love with flexible leave options, including purchased leave

• Take time to give back with charitable and emergency services volunteer days

• Well-being matters to us and our Employee Assistance Program is there to support you and your family

How to apply & our commitment to you in return: If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer: DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities