Job Description:

Leads strategic customer engagement, solution advisory, and business growth initiatives to strengthen customer partnerships and expand enterprise SaaS opportunities. Acts as a trusted advisor to customers and internal stakeholders by leveraging deep expertise in SaaS implementations, HCM, data integration, and enterprise solution delivery. Partners closely with Sales, Product, Engineering, and Customer Success teams to identify growth opportunities, support pre- and post-sales activities, and deliver innovative solutions that drive customer value and business outcomes.

Essential Job Functions

• Build and maintain executive-level customer relationships to support business growth, customer retention, and strategic account expansion.
• Serve as a trusted advisor to customers by providing expertise in enterprise SaaS solutions, implementation strategies, integration architectures, and operational best practices.
• Partner with Sales during pre-sales and post-sales engagements, including solution discovery, requirements analysis, implementation planning, and customer onboarding.
• Lead and mentor a team of business and solution professionals, fostering collaboration, innovation, and operational excellence.
• Collaborate with Product, Engineering, Customer Success, and Sales teams to develop customer-centric solutions and drive successful outcomes.
• Identify opportunities for process optimization, automation, and service enhancements that improve customer experience and operational efficiency.
• Provide strategic insights on market trends, customer needs, and competitive developments to support business planning and growth initiatives.
• Support RFP responses, solution demonstrations, customer presentations, and technical discussions with prospective and existing clients.
• Develop and monitor key performance indicators (KPIs) related to customer satisfaction, implementation success, operational efficiency, and business growth.
• Contribute to revenue growth by identifying expansion opportunities, supporting sales efforts, and ensuring successful customer adoption of solutions.
• Drive continuous improvement initiatives that enhance scalability, delivery effectiveness, and customer value.

Basic Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent combination of education and experience.
• Typically 10+ years of experience in enterprise SaaS environments, solution consulting, implementation leadership, customer advisory, or business development roles.
• Demonstrated experience leading cross-functional teams and managing complex customer-facing initiatives.
• Proven ability to build strategic customer relationships and influence executive stakeholders.
• Experience supporting pre-sales activities, solution discovery, implementation planning, and customer success initiatives.
• Strong understanding of SaaS platforms, system integrations, data exchange processes, and enterprise technology solutions.
• Experience leveraging data, metrics, and customer insights to drive business decisions and operational improvements.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications

• Experience with HCM, HR Technology, Benefits Administration, EDI, Data Integration, or related enterprise SaaS platforms.
• Experience collaborating with Sales, Product, Engineering, and Customer Success organizations.
• Knowledge of implementation methodologies, process improvement frameworks, and customer success best practices.
• Advanced degree in a related field is a plus.
• Relevant certifications in Business Development, Solution Consulting, Project Management, Customer Success, or Sales Enablement are preferred.

Success Profile

The ideal candidate combines strong customer-facing leadership with deep SaaS implementation and solution consulting expertise. They are capable of translating complex technical concepts into business value, influencing executive stakeholders, identifying growth opportunities, and leading teams that deliver exceptional customer outcomes.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $95,900 - $178,100.

Full-time hires are eligible to participate in the DXC benefit program.  DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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