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Job Description Summary:

The Operations Specialist is a key role within the Foundation that supports various operational functions critical to the Foundation’s mission. The position is responsible for ensuring the smooth and efficient processing of records in the Foundation’s donor database, Raiser’s Edge. The information updated on the donor records includes, but is not limited to, processing gifts and activity related to gift entry, creating new donor records, updating donor records with accurate information, adding or removing solicit/contact codes, merging duplicate records, communications codes, updating constituent attributes, and managing opt-out requests. The Operations Specialist will also be responsible for processing acknowledgement letters, receipts and managing weekly donor reports. The Operations Specialist will also assist with data hygiene through regular cleanup projects and support/backup other critical aspects of the central operations team to ensure continued coverage of the team.

Responsibilities And Duties:

/RESPONSIBILITIES & ESSENTIAL FUNCTIONS
Gift Management
Acts as subject matter expert for gift entry for the Foundation.
Process all gifts and gift types for the Foundation.
Process all gift adjustments and/or write-offs by end of each month.
Timely processing of acknowledgement letters and receipts.
Process gift reports or queries as needed.
Train new associates as needed in gift entry best practices.
Create, maintain, and update gift entry policies following best practices.
Support gift batching and ensure timely and accurate processing.
Coordinate weekly reporting.

Database Updates and General Support
Monitor and manage intake form tasks, including but not limited to, biographical updates, deceased records, duplicate record removal, and new record creation.
Enter and update communication/solicit codes, attributes, constituent codes, and opt-out requests.
Conduct regular data hygiene and cleanup activities.
Assist with Request for Expenditure (RFE) processing and purchase order management.
Provide backup support for answering the Foundation’s main phone line as needed.

Other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The noise level in the work environment is usually quiet.

OSHA BLOOD BORNE PATHOGEN EMPLOYEE EXPOSURE CATEGORIES (One category must be checked):

CATEGORY I:  ______
Employees whose job functions involve routine or potential exposure to blood, body fluids or tissues.  (Direct patient care jobs)

CATEGORY II:  ______
Employees whose job functions involve no routine exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks.  (Indirect patient care jobs, i.e. unit clerk, pastoral care, etc.)

CATEGORY III:  ____X__
Employees whose job functions involve no exposure to blood, body fluids or tissues, and Category I and II tasks are not a condition of employment.

Minimum Qualifications:

Associate's Degree

Additional Job Description:

• OR working toward an Associate’s Degree.
• Proficiency with Raiser’s Edge or similar CRM/database management systems.
• Critical thinking and problem solving and the ability to work independently as well as a team member.
• Proactive approach with a professional presence and positive attitude.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Detail-oriented with a focus on data accuracy and integrity. Excellent communication and collaboration skills.
• Ability to work independently and as part of a team in a fast-paced environment.

SPECIALIZED KNOWLEDGE

• Understanding of philanthropy, being donor centric and different types of fundraising activities.
• Experienced in gift processing using Raiser’s Edge and well as online/ third party giving platforms.
• Expert knowledge and understanding in best practices of gift acceptance and donor record standards.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

OhioHealth Foundation

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment